Dayanara Magana
Longview,TX
Summary
Experienced Optician delivering exceptional service and assistance to customers. Helps in selecting appropriate eyewear and adjusts glasses to meet client needs. Focused and driven with strong attention to detail. Team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Optician
Eyeglass World
12.2020 - Current
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Maintained safe, clean and organized environment to increase patient comfort.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Learned new catalog of items to present current options to patients.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Performed basic vision testing for new patients.
- Aided in selection of eyeglass frames based on customer preferences.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
Education
Associate of Science - Diagnostic Medical Sonography
Tyler Junior College
Tyler, TX05.2026
Skills
- Cash Register Operations
- Lens Specification Conformance
- Selecting Frames
- Cleaning Techniques
- Customer Inquiries
- Retail Sales
- Educate Clients
- Data Verification
- Office Cleaning
- Insurance Verification
- Verifying Prescriptions
- Customer and Client Relations
- Greeting and Seating Clients
- Hospitality and Accommodation
- Front Desk Operations
- HIPAA Guidelines
- Data Entry Software
- Patient Data Processing
- Payment Plan Options
- Insurance Claims
- Answer Telephones
- Paperwork Coordination
- Typing and Filing
- Medical Billing and Coding
- Eyewear brands
- Contact lens
Languages
Spanish
Professional Working
Timeline
Optician
Eyeglass World
12.2020 - Current
Associate of Science - Diagnostic Medical Sonography
Tyler Junior College