Summary
Overview
Work History
Education
Skills
Timeline
Generic
Gail Dean

Gail Dean

Optician Technician
Noblesville,IN

Summary

Specializing in performing patient tests, documenting measurements and collecting patient history information to maintain appointment flow. Consistently history working well with Opticians and Optometrist to serve patients and provide expert eye care. Proficient eye care professional experienced in taking facial measurements, discussing lenses and submitting accurate work orders. Multitasks effectively to handle different needs of multiple clients with speed and accuracy. Excellent communication and conflict resolution skills. Friendly Dispensing Optician knowledgeable about glasses and contact lenses. Assists customers in making choices that meet vocational, lifestyle and personal needs. Offering 2 years of experience with proven history of customer satisfaction and retention. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

29
29
years of professional experience

Work History

Optician

Walmart
07.2020 - Current
  • Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
  • Top 2 in sales reaching $170k annually with less than 2% error rate.

Data Entry Pharmacy Technician

Innovative RX
09.2018 - 05.2020
  • Entered and processed patients' prescriptions into internal system.
  • Reviewed and verified customer information and insurance provider information.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Set up and modified patient profiles to include current information such as medications and insurance details.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Processed over 75 prescriptions per day,

Assistant Store Manager

Walgreens Boots Alliance
07.1993 - 09.2018
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responsible for $4k safe and balancing cash drawers daily
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Walked through store areas every 30 minutes to identify and proactively resolve issues negatively impacting operations.
  • Approved regular payroll submissions for employees.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Analyzed and interpreted store trends to facilitate planning.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.

Education

High School Diploma -

Romeoville High School
Romeoville, IL
01.1989

Skills

  • Patient History Documentation
  • Effective Working Relationships
  • Physical and Physiological Measurements
  • Work Order Preparations
  • Customer Inquiries
  • Bridge Measurements
  • Patient Flow
  • Assistive Equipment Instruction
  • Eyeglass Prescriptions
  • Office Cleaning
  • Frame Repair
  • Preliminary Testing
  • Selecting Frames
  • Contact Lens Demonstration
  • Cleaning Techniques
  • Hand Tools
  • Frame Adjustments
  • Clerical Support
  • Pulmonary Function Testing
  • Cash Register Operations
  • Exam Prep
  • Data Verification

Timeline

Optician

Walmart
07.2020 - Current

Data Entry Pharmacy Technician

Innovative RX
09.2018 - 05.2020

Assistant Store Manager

Walgreens Boots Alliance
07.1993 - 09.2018

High School Diploma -

Romeoville High School
Gail DeanOptician Technician