Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sandra Glover

Richmond,VA

Summary

Seasoned Optician offering over twenty one years of experience and unparalleled dedication to customer satisfaction. Knowledgeable about prescriptions, sales promotions, insurance practices and work order requirements. Successful at building loyal relationships with customers, meeting unique needs and managing dynamic requirements in busy office settings.

Overview

42
42
years of professional experience
1
1
Certification

Work History

Optician

Visionworks
Richmond, VA
09.2016 - Current
  • Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
  • Operated lensometers to orient and mark uncut lenses for eyeglasses.
  • Recorded Pd Oc seg height measures accurately and placed orders with eyeglass manufacturers.
  • Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
  • Educated clients about how to adapt to, wear and care for eyeglasses.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
  • Completed facial measurements such as temple length, bridge size and vertex distance.

Optician

Pearle Vision
Richmond, VA
01.2001 - 12.2015
  • Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
  • Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
  • Operated lensometers to orient and mark uncut lenses for eyeglasses.
  • Recorded Pd Oc seg height measures accurately and placed orders with eyeglass manufacturers.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
  • Educated clients about how to adapt to, wear and care for eyeglasses.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Prepared work orders outlining all specifications for new lenses and frames.
  • Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
  • Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
  • Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
  • Completed facial measurements such as temple length, bridge size and vertex distance.

Jeweler

Jewelry Repair Services Of Midlothian
Richmond, VA
06.1997 - 11.2001
  • Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
  • Estimated repair costs based on expected labor and materials requirements.
  • Selected and acquired metals and gems for designs.
  • Met with customers throughout jewelry making processes to define needs and expectations, discuss budgets, showcase designs and assess satisfaction.
  • Conferred with customers about jewelry preferences and sizing requirements to understand needs.
  • Created jewelry from materials such as gold or platinum and precious or semiprecious stones.
  • Maintained customer jewelry pieces by making repairs and modifications.
  • Developed innovative and attractive jewelry designs and updated current designs by hand.
  • Delivered fully repaired, resized and polished pieces according to customer requirements while maintaining high satisfaction.
  • Offered clients and employees expertise on repair needs, educating about feasible repairs and potential problems.
  • Completed work with metals such as gold, platinum and silver, as well as wide range of stone types.

Jeweler

Reeds Jewelers
Richmond, VA
03.1994 - 05.1997
  • Worked with twisted and damaged metal items to restore appearance by correcting damages.
  • Conducted thorough inspections and cleanings of jewelry items to evaluate expected durability and construction quality.
  • Returned older pieces to lustrous shine by cleaning, polishing and electroplating.
  • Created jewelry from materials such as gold or platinum and precious or semiprecious stones.
  • Maintained customer jewelry pieces by making repairs and modifications.
  • Offered clients and employees expertise on repair needs, educating about feasible repairs and potential problems.
  • Delivered fully repaired, resized and polished pieces according to customer requirements while maintaining high satisfaction.
  • Supported sales team with accurate service pricing and work descriptions.
  • Completed work with metals such as gold, platinum and silver, as well as wide range of stone types.

Jeweler

Beverly Hills Jewelers
Richmond, VA
03.1991 - 04.1994
  • Worked with twisted and damaged metal items to restore appearance by correcting damages.
  • Constructed high-quality jewelry pieces by carefully heating and shaping metals.
  • Conducted thorough inspections and cleanings of jewelry items to evaluate expected durability and construction quality.
  • Returned older pieces to lustrous shine by cleaning, polishing and electroplating.
  • Created jewelry from materials such as gold or platinum and precious or semiprecious stones.
  • Maintained customer jewelry pieces by making repairs and modifications.
  • Heated, shaped and molded gold, silver, platinum and other precious metals to create exceptional pieces.
  • Evaluated every incoming piece to document dimensions and existing flaws.
  • Offered clients and employees expertise on repair needs, educating about feasible repairs and potential problems.
  • Completed work with metals such as gold, platinum and silver, as well as wide range of stone types.

State Certified Jeweler Apprentice, Estimator

Best Products Co.
Ashland, VA
03.1980 - 01.1991
  • Prepared material orders to complete projects on time and within budget.
  • Utilized cost estimation systems to document project information, create estimates and revise project costs to reflect current data.
  • Delivered fully repaired, resized and polished pieces according to customer requirements while maintaining high satisfaction.
  • Constructed high-quality jewelry pieces by carefully heating and shaping metals.
  • Maintained customer jewelry pieces by making repairs and modifications.
  • Conducted thorough inspections and cleanings of jewelry items to evaluate expected durability and construction quality.
  • Estimated repair costs based on expected labor and materials requirements.
  • Checked completed jewelry pieces to evaluate quality and made adjustments to align with customer demands.
  • Provided accurate estimates by defining scope, timelines, potential setbacks and limitations.
  • Supported sales team with accurate service pricing and work descriptions.
  • Worked with twisted and damaged metal items to restore appearance by correcting damages.
  • Evaluated every incoming piece to document dimensions and existing flaws.
  • Returned older pieces to lustrous shine by cleaning, polishing and electroplating.
  • Selected and acquired metals and gems for designs.
  • Offered clients and employees expertise on repair needs, educating about feasible repairs and potential problems.
  • Created jewelry from materials such as gold or platinum and precious or semiprecious stones.

Education

Associate of Applied Science - Opticianry

J. Sargeant Reynolds
Richmond, VA
05.2000

Skills

  • Eyeglass Prescriptions
  • Vision Aid Fittings
  • Billing Processing
  • Frame Repair
  • Frame Adjustments
  • Prescription Evaluation
  • Patient Flow
  • Office Cleaning
  • Hand Tools
  • Eyeglass Care Education
  • Bridge Measurements
  • Ocular Measuring
  • Selecting Frames
  • Active Listening
  • Supply and Equipment Ordering
  • Work Order Preparations
  • Cleaning Techniques
  • Optical Needs Assessment
  • Effective Working Relationships
  • Administrative Support
  • Delivery Schedules
  • Creative Solutions
  • Data Verification
  • Clerical Support
  • Cash Register Operations
  • Accurate Recordkeeping
  • Corrective Actions
  • Optical Display Arrangements
  • Lens Specification Conformance
  • Product and Service Recommendations

Certification

  • Licensed Optician - since 200

Timeline

Optician

Visionworks
09.2016 - Current

Optician

Pearle Vision
01.2001 - 12.2015

Jeweler

Jewelry Repair Services Of Midlothian
06.1997 - 11.2001

Jeweler

Reeds Jewelers
03.1994 - 05.1997

Jeweler

Beverly Hills Jewelers
03.1991 - 04.1994

State Certified Jeweler Apprentice, Estimator

Best Products Co.
03.1980 - 01.1991

Associate of Applied Science - Opticianry

J. Sargeant Reynolds

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Sandra Glover