Dayanara Magana
Longview,TX
Summary
Dynamic professional with experience as a Referral Clerk at Wellness Pointe, excelling in patient scheduling and follow-up skills. Proven ability to expedite urgent referrals and maintain meticulous records, enhancing care coordination. Strong organizational skills complemented by expertise in insurance verification, ensuring seamless operations and improved patient satisfaction.
Overview
4
4
years of professional experience
Work History
Referral Clerk
Wellness Pointe
08.2024 - Current
- Maintained detailed records of patient referrals, ensuring accurate tracking and follow-up for optimal care coordination.
- Provided comprehensive support during audits by preparing required documentation related to referral processes and outcomes.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Expedited urgent referrals when needed, coordinating closely with providers and specialists to arrange timely appointments for patients in critical situations.
Optical Assistant
Eyeglass World
11.2021 - 08.2024
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
Education
Science
Kilgore College
Kilgore, TX08-2021
Skills
- Pre-authorizations
- Strong organization
- Physician authorizations
- Patient scheduling
- Insurance verification
- Appointment scheduling
- Follow-up skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Referral Clerk
Wellness Pointe
08.2024 - Current
Optical Assistant
Eyeglass World
11.2021 - 08.2024
Science
Kilgore College
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