DAYANARA ORTIZ-SANTOS
Las Vegas
Summary
Detail-oriented service professional with experience in fast-paced environments. Skilled in order management, cash handling, and customer assistance. Maintains operational efficiency by restocking supplies and ensuring cleanliness. Strong communicator with effective listening and time management abilities, committed to supporting team success and delivering exceptional service.
Overview
6
6
years of professional experience
Work History
Cocktail Server
Las Toxicas Gentlemens Club
Las Vegas
03.2025 - Current
- Delivered exceptional service to high volume of customers, ensuring satisfaction and repeat business.
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Recommended cocktail choices tailored to customer preferences and daily specials, enhancing overall dining experience.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Handled charges, issued table checks, and collected payments efficiently to streamline customer transactions.
Shift Lead
Panda Express
Las Vegas
08.2020 - 04.2022
- Maintained clean and inspection-ready areas to ensure compliance with company guidelines and enhance customer experience
- Set up, adjust and maintain machines to operate at peak levels and meet challenging demands.
- Trained new team members in cash register and customer service
- Authorize discounts and special actions to resolve customer disputes and maintain satisfaction
- Made change on cash register, handled payments by cash, credit, and debit
- Inspected areas hourly and guided team members in cleaning and trash removal to uphold professional appearance and safety standards
- Enforce compliance with housekeeping, safety and sanitary requirements to protect team members and customers
HOST
Jardin
Las Vegas
05.2022 - 04.2023
- Provided excellent customer service by anticipating customer needs.
- Assisted staff with guest requests and special accommodations.
- Managed reservations and coordinated seating arrangements effectively.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Cashier
Pollo Loco
Las Vegas
05.2020 - 08.2020
- Operated cash register, collected payments, and provided accurate change to ensure customer satisfaction
- Wrapped and bagged purchased items carefully to prevent damage during transit
- Welcomed customers and assisted in locating store items while providing product advice to enhance shopping experience
- Wiped down counters and maintained area clean and organized
Education
High School Diploma -
Chaparral High School
Las Vegas05-2021
Skills
- Cash handling
- Customer service
- Client support
- Communication
- Organizational Skills
- Team Work
- Conflict Resolution
- Team Supervision
- Staff Development
Languages
English
Professional
Spanish
Professional
Timeline
Cocktail Server
Las Toxicas Gentlemens Club
03.2025 - Current
HOST
Jardin
05.2022 - 04.2023
Shift Lead
Panda Express
08.2020 - 04.2022
Cashier
Pollo Loco
05.2020 - 08.2020
High School Diploma -
Chaparral High School