Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dayanara Palacios

Las Vegas,NV

Summary

Dynamic and detail-oriented Fulfillment Associate at Amazon, recognized for enhancing customer satisfaction through precise order fulfillment and exceptional service. Proficient in product packaging and warehouse safety, I consistently exceeded productivity goals while fostering teamwork and collaboration among peers. Committed to maintaining high standards in fast-paced environments.

Experienced in filling orders in fast-paced warehouse environments. Knowledgeable about shipping, receiving and tracking procedures. Skilled in operating forklifts, pallet jacks and frequency scanners.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Fulfillment Associate

Amazon
09.2022 - 03.2025
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
  • Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
  • Played a key role in successful cycle counts, contributing to accurate inventory management across the fulfillment center.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Kept work areas neat, clean and free from debris.
  • Transported merchandise pallets to move in warehouse.

Shift Leader

Freddy's Frozen Custard & Steakburgers
10.2021 - 09.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Evaluated customer needs and feedback to drive product and service improvements.

Food Preparation Worker

Smash Burger
02.2020 - 11.2021
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Packaged and stored food products following proper handling and preservation methods.
  • Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
  • Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
  • Demonstrated strong attention-to-detail when measuring ingredients and following recipes closely for best results.
  • Supported kitchen team by being responsive and pitching in to complete tasks.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Loaded dishes, glasses and tableware into dishwashing machines.

Education

High School Diploma -

Basic High School
Henderson, NV
06-2023

Skills

  • Teamwork and collaboration
  • Willing to learn
  • Attention to detail
  • Product packaging
  • Customer service
  • Flexible schedule
  • Pallet jack proficiency
  • Loading and unloading
  • Order fulfillment
  • Equipment operation
  • Heavy lifting
  • Warehouse safety
  • Fulfillment processing
  • Product labeling

Languages

Spanish
Native or Bilingual

Timeline

Fulfillment Associate

Amazon
09.2022 - 03.2025

Shift Leader

Freddy's Frozen Custard & Steakburgers
10.2021 - 09.2022

Food Preparation Worker

Smash Burger
02.2020 - 11.2021

High School Diploma -

Basic High School

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Dayanara Palacios