Dayanara Parada
Hoffman estates,IL
Summary
Strategic Retailer offering proven success in fast-paced sales and customer engagement settings. Excellent customer service skills to develop new business and maintain loyal patron base. Building and leading teams to deliver results through consultative selling.
Overview
4
4
years of professional experience
Work History
retailer
DSW Designer Shoe Warehouse
Hoffman Estates, IL
03.2023 - 10.2024
- Resolved customer concerns and answered questions to promote positive guest experiences.
- Participated in special projects such as designing window displays or developing promotional campaigns.
- Analyzed customer feedback surveys and implemented changes accordingly.
- Collaborated with team members to achieve individual and collective goals.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Restocked shelves with merchandise in accordance with company policies.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Prepared merchandise for purchase or rental.
- Answered customer inquiries regarding product features, pricing, and availability.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Bagged or packaged purchases and wrapped gifts.
- Generated weekly sales reports for management review.
- Answered store and merchandise questions and led customers to wanted items.
- Described merchandise and explained use, operation and care.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Placed special orders or called other stores to find desired items.
- Assisted in training new employees on store operations and procedures.
- Planned, organized and executed promotional events for the store.
- Reduced shrink by implementing loss prevention processes.
- Recommended, selected and located merchandise based on customer desires.
- Utilized upselling techniques to maximize revenue opportunities.
- Researched current trends in fashion retailing industry for marketing purposes.
- Collaborated with team members to ensure smooth daily operations of the store.
- Provided exceptional customer service by greeting customers, responding to inquiries, and resolving complaints.
cashier, merchandise associate
Homegoods
Hoffman Estates, 60169
04.2021 - 02.2023
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Worked closely with front-end staff to assist customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Stocked shelves with merchandise when needed.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Answered phone calls to assist customers with questions and orders.
- Ensured compliance with all safety regulations within the store environment.
- Performed other duties as assigned by management.
- Scanned items and checked pricing on cash register for accuracy.
- Processed customer payments quickly and returned exact change and receipts.
- Answered customer inquiries regarding store policies .
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
High School -
Hoffman estates High School
05.2024
Diagnostic Medical Sonography -
William Rainey Harper College
Palatine, ILSkills
- Upselling strategies
- Relationship building
- Customer engagement
- Customer service
- Cross-selling techniques
- Creativity and innovation
- Goal setting
- Problem-solving abilities
- Engaging with diverse customers
- Time management
- Order management
- Attendance oversight
- Complaint resolution
- Mentoring
- Quality improvement
Accomplishments
UNIFY, 2018, 2020
Volunteer Experience
- Interact Club/Fashion Club, Halloween Drive-Through, 10/01/21, Present
- Community Halloween Event, 10/01/21, Present
Extracurricular Activities
Fashion Club, 08/01/20, Present Blue Crew, 08/01/21, Present Junior Class, 08/01/22, 05/01/23 Sophomore Class, 08/01/21, 05/01/22 Interact Club, 09/01/20, 05/01/23 Freshman Class, 08/01/20, 05/01/21
Awards
Honor Roll, 11/01/20, Present
Languages
- English, Fluent
- Spanish, Fluent
Languages
English
Full Professional
Spanish
Full Professional
Timeline
retailer
DSW Designer Shoe Warehouse
03.2023 - 10.2024
cashier, merchandise associate
Homegoods
04.2021 - 02.2023
High School -
Hoffman estates High School
Diagnostic Medical Sonography -
William Rainey Harper College