Dayanara Serna
Houston,TX
Summary
Proven team player with a track record of enhancing customer engagement at Chick-fil-A. Excelled in fast-paced environments, mastering cash handling and communication, leading to a significant improvement in service quality. Demonstrates a reliable work ethic and a positive attitude, contributing to a cohesive team dynamic and elevated customer satisfaction.
Overview
1
1
year of professional experience
Work History
Crew Team Member
Chick-fil-A
08.2023 - 02.2024
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
Education
No Degree -
Northshore High School
Houston, TX06.2026
Skills
Customer Engagement
Cash Handling
Great communication skills
Fast learner
Great team member
Work well with others
Reliable
Positive attitude
Softball athletic
Softball is a fantastic sport that I've been playing since I was about 5 years old. Not only does it help me build teamwork and camaraderie but also offers a great way to stay active and develop skills. Being on the JV Northshore softball team is a great achievement, and it's clear I am very passionate about the sport.
Languages
Spanish
Elementary
Timeline
Crew Team Member
Chick-fil-A
08.2023 - 02.2024
No Degree -
Northshore High School
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