Dayanara Watkins
Fort Polk,LA
Summary
Detail-oriented bilingual team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Travel Consultant
Own Business
04.2024 - Current
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Built strong relationships with clients through exceptional communication and personalized service.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
Barista
STARBUCKS COFFEE COMPANY
11.2022 - 01.2024
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
Assistant Store Manager
Hibbett Sporting Goods
01.2021 - 09.2022
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Shift Supervisor
STARBUCKS COFFEE COMPANY
06.2017 - 01.2021
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Increased sales performance through effective upselling techniques and staff training initiatives.
Education
International Studies - Interdisciplinary Studies
Waynesburg University
Waynesburg, PABachelor of Arts - Global Studies
Arizona State University
Tempe, AZ12.2023
Skills
- Administration and Reporting
- Coffee Machinery
- Retail Inventory Management
- Bilingual
- Highly dependable
- Effective Listening and Communication
- Motivational Leadership
- Recruiting and interviewing
- Regulations and compliance
- Social Media
- Cultural Sensitivity
- Immigration law expertise
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Travel Consultant
Own Business
04.2024 - Current
Barista
STARBUCKS COFFEE COMPANY
11.2022 - 01.2024
Assistant Store Manager
Hibbett Sporting Goods
01.2021 - 09.2022
Shift Supervisor
STARBUCKS COFFEE COMPANY
06.2017 - 01.2021
International Studies - Interdisciplinary Studies
Waynesburg University
Bachelor of Arts - Global Studies
Arizona State University
Additional Information
As a military spouse, I have demonstrated resilience, adaptability, and strong organizational skills in supporting my husband's service for over four years. Recognizing the importance of community and communication within the military environment, I have taken on the role of unit administrator for my husband's unit. In this capacity, I am responsible for keeping fellow military spouses informed about unit activities, deployments, and other pertinent information, fostering a supportive network within the military community. My experience as a military spouse has equipped me with valuable teamwork, communication, and leadership abilities that I bring to any professional setting.