Dayanna MENDEZ
Assistant Manager
Greensboro,NC
Summary
Experienced sales professional comfortable adapting to new situations, company cultures, and work processes. Skilful in promoting current sales, processing sales, and handling customer complaints. Proficient in POS system operations paired with superior customer service and communication abilities.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Assistant Store Manager
Cash America
Charlotte, NC
04.2014 - 10.2021
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Met and exceeded monthly store goals
Receptionist
SDR
Cornelius, NC
02.2013 - 04.2014
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Education
High School Diploma -
North West Cabarrus High School
Concord, NC 01.2010 - 06.2013
Skills
Bilingual
Goals and performance
Decision-making skill
Scheduling knowledge
Strong multi-tasking
Dependable and reliable
Meticulously detail-oriented
Merchandising
Effective leader
Budget development
Timeline
Assistant Store Manager
Cash America
04.2014 - 10.2021
Receptionist
SDR
02.2013 - 04.2014
High School Diploma -
North West Cabarrus High School
01.2010 - 06.2013