Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dayanna Sipion

Boynton Beach,FL

Summary

Dynamic Sales Manager with a proven track record at Boost Mobile Store, excelling in relationship building and team training. Achieved monthly performance targets through strategic promotional initiatives and effective client management. Skilled in analytical problem-solving, enhancing customer satisfaction, and driving sales growth while fostering community connections.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Wireless Freedom
2025.02 - Current
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Assisted customers with product selection, troubleshooting, and account management processes.
  • Processed orders and returns accurately while ensuring compliance with company policies.
  • Adapted quickly to new products, services, and technologies to support customer needs effectively.
  • Facilitated training sessions for new staff on best practices in customer service protocols.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Sales Manager

Us Wireless
2023.08 - 2024.02
  • Led sales team to achieve monthly performance targets through effective training and mentorship.
  • Developed and implemented promotional strategies to increase customer engagement and drive store traffic.
  • Analyzed sales trends and customer feedback to refine product offerings and enhance service delivery.
  • Managed inventory levels and ensured product availability to optimize customer satisfaction and sales potential.
  • Fostered relationships with local businesses to expand market reach and enhance brand visibility within the community.
  • Streamlined operational processes to improve efficiency in daily store management activities.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Education

High School Diploma -

Cibertec
Lima, Peru

Skills

  • Relationship building
  • Sales team training
  • Staff management
  • Goals and performance
  • Verbal and written communication
  • Client relationship management
  • Positive and upbeat
  • Goal setting
  • Analytical problem solver

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Wireless Freedom
2025.02 - Current

Sales Manager

Us Wireless
2023.08 - 2024.02

High School Diploma -

Cibertec
Dayanna Sipion