Shania Malloy
Washington,DC
Summary
Detail-oriented Administrative Professional skilled in problem-solving, resource allocation, and schedule management to optimize office operations. Experienced in high-volume settings, delivering clerical and operational support while enhancing team collaboration and project execution through effective communication and multitasking.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Acumen SPHERE
06.2023 - 05.2026
- Provide administrative support for healthcare-related projects and operational teams.
- Supported CMS provider and facility verification activities by reviewing information, validating records, maintaining documentation, and ensuring data accuracy.
- Communicated with internal teams and stakeholders regarding provider and facility information updates.
- Managed spreadsheets, logs, reports, and tracking systems while maintaining confidentiality and accuracy.
- Served as a primary point of contact for employees, visitors, and vendors while supporting daily office operations.
- Created shipping labels, maintained inventory, coordinated mail distribution, and supported organizational initiatives.
Special Police Officer
Securitas Security Services
06.2016 - 05.2023
- Delivered exceptional customer service in a high-volume professional environment.
- Managed visitor registration, access control, identification verification, and detailed reporting.
- Maintained accurate records and documented incidents using electronic systems.
- Worked closely with tenants, staff, and management to resolve concerns and ensure operational efficiency.
Outreach Specialist
U.S. VETS
08.2014 - 01.2015
- Conducted outreach and client intake activities, ensuring accurate program documentation to support service delivery.
- Facilitated access to community resources and support services for individuals, enhancing their engagement with available support.
- Prepared assessments and tracked outcomes, streamlining administrative support for program staff.
Education
High School Diploma -
Anacostia High School
Coursework Completed -
Benedict College
Skills
- Administrative Support
- Office Coordination
- Front Desk Management
- Office operations
- Customer Service
- Compliance Support
- CMS verification
- Provider verification
- Data accuracy
- Data entry
- Excel Spreadsheets
- Spreadsheet management
- Microsoft Office Suite
- Document Management
- Problem Solving
- Complex problem-solving
- Time management
- Team collaboration
- Communication
- Communication skills
- Complex problem-solving
Timeline
Administrative Assistant
Acumen SPHERE
06.2023 - 05.2026
Special Police Officer
Securitas Security Services
06.2016 - 05.2023
Outreach Specialist
U.S. VETS
08.2014 - 01.2015
High School Diploma -
Anacostia High School
Coursework Completed -
Benedict College