Summary
Overview
Work History
Education
Skills
Languages
Timeline
Barista

Dayanys Cruz

Miami,FL

Summary

Driven Assistant Manager with a proven track record at McDonald's Restaurant, enhancing customer satisfaction and streamlining operations. Excelled in staff supervision and money handling, achieving significant improvements in financial accuracy and team motivation. Skilled in CRM and operations management, adept at fostering customer relationships and driving sales growth. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of professional experience

Work History

Assistant Manager

McDonald's Restaurant
07.2021 - 04.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Education

High School Diploma -

American Worldwide Academy
Key Biscayne, FL
02.2023

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision
  • Sales Growth
  • Customer Relationship Management (CRM)
  • Sales Strategies
  • Recruiting and interviewing
  • Operations Management
  • Negotiation
  • Consulting
  • Succession Planning

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Assistant Manager

McDonald's Restaurant
07.2021 - 04.2024

High School Diploma -

American Worldwide Academy
Dayanys Cruz