Dayci Saavedra
Naples,FL
Summary
Highly motivated individual with desire to take on new challenges. Strong worth ethic,
adaptability, and exceptional interpersonal skills. Adept at working effectively
unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Telephone Service Representative
Neuroscience And Spine Association
05.2018 - Current
- Documented and detailed calls and complaints using call center's EHR database.
- Managed difficult customer interactions with professionalism and empathy, deescalating situations through effective communication techniques.
- Maintained patient records by updating account information.
Trim Carpenter
The Great Indoors
04.2019 - 04.2021
- Used power tools and hand tools to install fixtures, floorings, trim and hardware, cutting materials to specified measurements.
- Followed strict adherence to safety protocols from job start to final clean up to prevent accidents and mishaps.
- Enhanced client satisfaction by delivering high-quality trim carpentry work on various residential and commercial projects.
Education
High School Diploma -
Immokalee High School
Immokalee, FL05.2019
Skills
Bilingual (Spanish Speaking)
Multitasking Ability: Capacity to handle multiple incoming calls simultaneously while maintaining composure and efficiency
Excellent Communication Skills: Ability to communicate clearly and effectively over the phone, providing assistance and information to callers
Professionalism: Demonstrated professionalism in handling calls with courtesy, patience, and a customer-centric approach
Timeline
Trim Carpenter
The Great Indoors
04.2019 - 04.2021
Telephone Service Representative
Neuroscience And Spine Association
05.2018 - Current
High School Diploma -
Immokalee High School
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