Dayelin Sartoretto
Office Manager
Miami Beach,FL
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Office Manager
Fyzical Therapy And Balance Center
Miami Beach, FL
02.2019 - Current
- Greeting incoming calls and patients in person with a happy welcoming demeanor
- Verifying benefits and authorization for services
- Scheduling patients; coordinating evaluations, re-evaluations, appointment reminders and cancellations
- Filling gaps in the schedule
- Processing and maintaining all files, medical records and insurance
- Tracking Medicare files and signed plans of care for compliance
- PIP and injury case follow ups, tracking and coordination
- Overseeing all aspects of Business Office operations
- Overseeing Billing and Collections
- Gathering new patient data; keep track of all patient referrals
- Disseminating information to patients; acting as a go-between for patients and physicians
- Sending and keeping a log of all reports sent to doctors
- Faxing reports to physicians; keeping a log of incoming reports
- Tracking insurance-covered visits
- Checking mail; keeping track of Explanation of Benefits sent from mail and sending to billing company
- Communicating with staff and clinicians about scheduling/patient arrival, keep scheduling on time
- Ordering office supplies
- Do credentialing for Physicians
Billing Specialist
Fyzical Therapy And Balance Center
Miami Beach, FL
04.2013 - 02.2019
- Prepared and submitted claims
- Monitored payments for any lapses and sent out patient statements
- Worked on denied claims and sent appeals when necessary
- Reconciled appointments with notation and charges
- Posted payments
- Requested and monitored authorizations
- Contacted client’s insurance company for verification of insurance benefits
- AR/Medical Billing management
- Helped patients understand Explanation of Benefits (EOB)
- Printed paper claims for Worker's Compensation and Auto carriers
Client Care Specialist/Front Desk Associate
FYZICAL Therapy & Balance Centers
Miami Beach, FL
05.2007 - 04.2013
- Handled patient scheduling, appointments, multi-phone lines
- Gathered new patient data; kept track of all patient referrals
- Sent and kept a log of all reports sent to doctors
- Collected all payments
- Insurance verifications and tracked insurance visits
- Acted as a patient liaison, answered any questions from potential or current patients
- Coordinated evaluations, re-evaluations, appointment reminders and cancellations
- Communicated with the office manager and clinicians about scheduling/patient arrival
- Tracked referral sources of patients and conversion of referrals into appointments
Education
High School Diploma -
MIami Beach Senior High
Miami Beach, FL 08.1995 - 07.1999
Associate of Science - Human Services
Miami Dade College
Miami, FL 08.2012 - 03.2013
Skills
Mail handling
Staff Management
Administrative support
Clerical support
Team Bonding
Friendly nature
Workflow planning
Scheduling
Credit and collections
Excellent multi-tasking ability
Office administration
Organizational skills
Experience in CPT and ICD-10 coding/Physical Therapy
Experience with Webpt EMR
Experience with Kareo, Office Ally and other billing clearing house
Timeline
Office Manager
Fyzical Therapy And Balance Center
02.2019 - Current
Billing Specialist
Fyzical Therapy And Balance Center
04.2013 - 02.2019
Associate of Science - Human Services
Miami Dade College
08.2012 - 03.2013
Client Care Specialist/Front Desk Associate
FYZICAL Therapy & Balance Centers
05.2007 - 04.2013
High School Diploma -
MIami Beach Senior High
08.1995 - 07.1999