Dayjha Cadena
Summary
Proven customer service expert with a track record of enhancing guest experiences at Atlantis Casino Resort Spa. Skilled in complaint resolution and money handling, I excel in guest engagement and efficient communication, significantly improving satisfaction. Leveraging exceptional problem-solving abilities, I ensure seamless spa operations and positive outcomes. Respectful concierge possessing excellent communication, multitasking and cleaning abilities. Proficient in maintaining safe, sanitary locker rooms, conducting thorough facility tours and restocking supplies to maintain optimum inventory levels. Accommodating and welcoming individual willing to go above and beyond to assist guests with requests.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Spa Concierge
Atlantis Casino Resort Spa
04.2021 - 03.2023
- Enhanced client experience by efficiently managing appointment schedules and promptly addressing inquiries.
- Handled client complaints professionally, taking appropriate actions to resolve issues promptly and maintain satisfaction levels.
- Educated clients on available services, guiding them towards suitable options based on their needs and preferences.
- Ensured a relaxing environment for guests by maintaining a clean, organized, and well-stocked reception area.
- Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
- Facilitated seamless communication between guests, therapists, and management to ensure smooth spa operations daily.
Team Member
Raising Cane's Chicken Fingers
07.2020 - 12.2020
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
Education
High School Diploma -
Damonte Ranch High School
Reno, NV06.2021
Skills
- Customer service expertise
- Exceptional communication
- Guest Engagement
- Problem-solving abilities
- Complaint resolution
- Money handling abilities
Certification
- Alcohol Awareness Training - April 2028
Timeline
Spa Concierge
Atlantis Casino Resort Spa
04.2021 - 03.2023
Team Member
Raising Cane's Chicken Fingers
07.2020 - 12.2020
High School Diploma -
Damonte Ranch High School
- Alcohol Awareness Training - April 2028
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