Dayla Watson
Philadelphia,PA
Summary
Dynamic and results-oriented professional with a proven track record at Chic-Fil-A and other esteemed organizations. Excelled in customer service and cleaning and sanitation, enhancing team collaboration and operational efficiency. Demonstrated critical thinking and conflict resolution skills, significantly improving customer satisfaction and workplace productivity.
Overview
4
4
years of professional experience
Work History
Food Service Worker
Chic-Fil-A
Oxford, PA
01.2025 - Current
- Followed safety protocols while working with sharp objects.
- Received food orders from individuals and explained offerings.
- Performed opening and closing duties as assigned by management.
- Followed food safety regulations about sanitation, food handling, and storage.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
Internship Student
Urban League of Philadelphia
Philadelphia, PA
06.2024 - 08.2024
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Maintained positive working relationship with fellow staff and management.
- Assisted with event planning, support and execution of virtual and in-person engagements.
Ice Cream Server
Van Leeuwen Artisan Ice Cream
05.2022 - 10.2022
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
Retail Sales Associate
Hollister
04.2021 - 08.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
Bachelor of Science - Criminal Justice
Lincoln University
Lincoln University, PA05.2027
High School Diploma -
Multicultural Academy Cs
Philadelphia, PA06.2023
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Time management
- Critical thinking
- Food storage
- Cleaning and sanitation
- Cross-functional teamwork
Timeline
Food Service Worker
Chic-Fil-A
01.2025 - Current
Internship Student
Urban League of Philadelphia
06.2024 - 08.2024
Ice Cream Server
Van Leeuwen Artisan Ice Cream
05.2022 - 10.2022
Retail Sales Associate
Hollister
04.2021 - 08.2021
Bachelor of Science - Criminal Justice
Lincoln University
High School Diploma -
Multicultural Academy Cs