Daylan Victoria Daniels
Miami,FL
Summary
A dedicated leader in hospitality with over 10 years of guest service experience, and six years specializing in luxury VIP service. Takes pride in creating thoughtful, high-touch guest experiences, while contributing to a positive and collaborative team culture. Passionate about elevating service standards, fostering guest loyalty, and delivering memorable experiences that reflect brand values. Leads with integrity, consistency, and care, while supporting operational excellence across the full guest journey.
Overview
6
6
years of professional experience
Work History
VIP Manager
1 Hotel South Beach
Miami, Florida
05.2024 - Current
- Implemented SOPs and service procedures to improve operational efficiency, consistency, and cross-department communication.
- Built and mentored a high-performing VIP team, strengthening morale, accountability, and collaboration to deliver elevated luxury service.
- Curated, personalized, high-touch VIP experiences, proactively anticipating guests' needs.
- Managed high-profile celebrity stays with strict confidentiality, coordinating discreetly with leadership and security, while maintaining brand standards and guest trust.
- Maintained professional relationships with vendors and internal departments to streamline VIP operations.
VIP Manager
Loews Miami Beach Hotel
Miami, FL
09.2023 - 06.2024
- Recruited and trained new employees to meet job requirements.
- Generated ideas for new initiatives that would attract more high-value customers.
- Completed HR monthly checklist for VIP and Concierge Team, including spot checks, pay roll, departmental meetings, pre-shifts, and submitting commission pay-outs weekly.
- Resolved customer inquiries and complaints requiring management-level escalation.
VIP Services Coordinator
Fontainebleau Miami Beach Hotel
Miami Beach, FL
08.2021 - 07.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable, reliable service.
- Organized detailed itineraries for VIP guests, including dining reservations, nightlife arrangements, and in-room decorations.
- Monitored VIP lounge operations for quality service.
Hotel Host
Hotel Eleo
Gainesville, FL
07.2020 - 05.2021
- Reserved guest rooms over phone, in person, and via computer for travelers and provided confirmations.
- Handled high-volume phone calls while ensuring guest inquiries were routed to appropriate departments.
- Attended and participated in industry events.
Education
Bachelor of Arts - Tourism And Recreational Management
University of Florida
Gainesville, FL08.2021
Skills
- Strategic Communication
- HMS / Opera
- Bilingual: English and Spanish
- High-Touch Service Recovery
- Team Leadership and Engagement
- Process improvement / SOP development
Timeline
VIP Manager
1 Hotel South Beach
05.2024 - Current
VIP Manager
Loews Miami Beach Hotel
09.2023 - 06.2024
VIP Services Coordinator
Fontainebleau Miami Beach Hotel
08.2021 - 07.2022
Hotel Host
Hotel Eleo
07.2020 - 05.2021
Bachelor of Arts - Tourism And Recreational Management
University of Florida