Hi, I’m
Andrea Aronson
VIP Manager
Winter Garden,Florida
Summary
Encouraging manager and analytical problem-solver with excellent customer relations and relationship-building skills. Adept at addressing Guests' needs and going the extra mile to provide exceptional service. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Methodical and organized with proven multitasking abilities. Offering 11 years of hotel industry experience.
Overview
11
years of professional experience
Work History
Loews Hotels & Co
VIP Manager
05.2023 - Current
Job overview
- Facilitated seamless communication between VIP clients and various departments within the company, ensuring all needs were addressed promptly and efficiently.
- Maintained a system to track guest preferences and feedback, allowing for continuous improvement of our VIP management program.
- Enhanced VIP guest satisfaction by providing personalized services and attending to special requests.
- Implemented effective communication strategies, fostering a positive atmosphere among team members and promoting efficient problem solving.
- Conducted regular evaluations of team performance, providing constructive feedback and implementing necessary improvements where needed.
- Evaluated team member performance and conveyed constructive feedback to improve skills.
- Developed strong relationships with clients for increased loyalty and repeat business.
Loews Hotels & Co
VIP Coordinator
05.2022 - 05.2023
Job overview
- Maintaining confidentiality while managing VIP schedules, plans and itineraries.
- Providing backup to front desk to step in and assist with various tasks when necessary.
- Preparing for special groups and VIP Guests by implementing personalized plans with other departments.
- Developing positive relationships with VIP Guests using prompt and consistent communication.
- Creating and emailing daily reports with updated VIP Guest information.
- Responding to Guest requests, offering excellent support and tailored recommendations to address needs.
Loews Hotels & Co
Rooms Controller
07.2021 - 05.2022
Job overview
- Reviewed daily reports for guest arrivals to ensure appropriate pre-blocking of rooms per requests and coordination of special services.
- Followed-up with guests to resolve requests or problems to complete satisfaction.
- Trained staff on operating procedures and company services.
- Registered arriving guests and relay pertinent information about available amenities and events taking place at the resorts and theme parks.
- Responded to Guest emails, phone calls, and surveys in a professional and consistent manner before, during and after their stay.
- Served as a liaison between all departments of Hotel Operation to resolve guest needs.
- Reviewed group resumes to ensure that billing specifications and contracted accommodations are upheld.
- Collected room deposits, fees and payments while verifying individual billing and correcting discrepancies.
- Liaised with housekeeping and maintenance staff to address requests and concerns made by guests.
- Resolved service-related problems and documented actions in hotel systems.
The Walt Disney Company
Guest Relations Hostess
10.2017 - 07.2021
Job overview
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Built personal relationships by proactively engaging with Guests to create itineraries that match their expectations during their visit.
- Used extensive product knowledge about The Walt Disney Company brand and services to make recommendations for Guests and resolve Guest concerns to ensure outstanding Guest service.
- Partnered with other departments during operation and technical challenges to continue Park Operations efficiently with the ability to provide in the moment recovery.
- Assisted Management with the development of a new role by providing feedback with daily recaps regarding daily responsibilities.
The Walt Disney Company
Front Desk Hostess
04.2017 - 10.2017
Job overview
- Participated in regular team meetings where updates on policy changes were shared along with opportunities for training or personal development provided by the company.
- Demonstrated expert knowledge of hotel amenities so that they could be confidently explained to guests looking for more information about facilities on offer.
- Handled confidential guest information securely, adhering to company privacy policies and legal requirements.
- Assisted colleagues during busy shifts by taking on additional responsibilities as needed without compromising performance.
The Walt Disney Company
Recreation Coordinator
08.2013 - 04.2017
Job overview
- Mentored new hires through onboarding processes, sharing valuable knowledge gained from years of experience as a Lifeguard Supervisor.
- Conducted regular audits of lifeguard certifications, guaranteeing compliance with industry standards and regulations.
- Improved staff performance through regular training sessions and skill assessments.
- Maintained a clean and safe facility by conducting daily inspections and addressing maintenance issues promptly.
Education
Oregon State UniversityCorvallis
Bachelor of Science from Exercise Science
05.2001
Skills
VIP Services
Guest Relations Management
Creative Problem Solving
Strategic Planning
Communication Etiquette
Invoicing and Billing
Records Management
Computer Program Proficiency
Team Member Support
Process Improvement
Timeline
VIP Manager
Loews Hotels & Co
05.2023 - Current
VIP Coordinator
Loews Hotels & Co
05.2022 - 05.2023
Rooms Controller
Loews Hotels & Co
07.2021 - 05.2022
Guest Relations Hostess
The Walt Disney Company
10.2017 - 07.2021
Front Desk Hostess
The Walt Disney Company
04.2017 - 10.2017
Recreation Coordinator
The Walt Disney Company
08.2013 - 04.2017
Oregon State University
Bachelor of Science from Exercise Science
05.2001