Daylee O'Donnell
Marquette,MI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to impact company success positively. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Manager
Jimmy Johns Sandwich Shop
06.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Performed audits on the building and report back
Certified Swing Manager
McDonald's
07.2019 - 12.2023
- Managed employee performance to give guests accurate, efficient, and personable service every time.
- Provided smooth transitions between shifts by thoroughly reviewing staffing plans and communicating any changes promptly to incoming managers.
- Enhanced customer satisfaction through consistently providing friendly and efficient service.
Education
Bachelor of Science - Biological And Physical Sciences
Northern Michigan University
Marquette, MI12.2025
Associate of Science - General Science
Northern Michigan University
Marquette, MI05.2023
High School Diploma -
Gwinn High School
Gwinn, MI05.2021
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Opening and closing procedures
- Punctual and Reliable
- Can multitask on multiple different things with high levels of quality
- Intelligent and of high academic value
- Bilingual in English and Spanish
Certification
- Certificate of Intermediate Study in Spanish- Northern Michigan University
Timeline
Shift Manager
Jimmy Johns Sandwich Shop
06.2023 - Current
Certified Swing Manager
McDonald's
07.2019 - 12.2023
Bachelor of Science - Biological And Physical Sciences
Northern Michigan University
Associate of Science - General Science
Northern Michigan University
High School Diploma -
Gwinn High School