Work Preference
Summary
Overview
Work History
Education
Skills
References
Work Availability
Websites
Timeline
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Daylei Wagner
Open To Work

Daylei Wagner

Rochester,NY

Work Preference

Work Type

Full TimePart Time

Location Preference

RemoteOn-SiteHybrid

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Achieved notable increases in customer loyalty and satisfaction, leveraging Microsoft platforms and professional telephone demeanor to streamline operations Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

9
9
years of professional experience

Work History

Retail Relationship Banker

Woodforest Bank
Rochester, New york
06.2025 - Current
  • Adapted products and services to suit customers' changing financial circumstances.
  • Facilitated customer transactions, including deposits, withdrawals and transfers.
  • Analyzed customers' financial information to deliver personalized account guidance.
  • Informed clients of strategies for reducing debt and maximizing savings.
  • Developed and maintained strong relationships with clients to maximize satisfaction.

Shift Leader

Strikers Steakhouse
Lawrenceburg, TN
05.2020 - 09.2024
  • Provided customer service support to ensure satisfaction.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Operated cash registers to process payments from customers.
  • Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly.
  • Resolved customer issues promptly in a professional manner.
  • Answered phone calls regarding inquiries about products or services.
  • Assisted management in developing marketing strategies to increase sales.
  • Developed positive customer relationships through friendly greeting and excellent service.

Team Member

Brass Lantern
Lawrenceburg , TN
05.2017 - 05.2020
  • Answered to-go order phone calls, conveying menu options over the telephone, and accurately estimating the time of delivery.
  • Utilized the POS system to receive and process food and beverage orders.
  • Responded proactively and positively to rapid change.
  • Trained staff on operating procedures and company services.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Education

High School Diploma -

Lawrence County High School
Lawrenceburg, TN
05-2019

Skills

  • Point of sale systems
  • Customer Satisfaction
  • Training and mentoring
  • Time management abilities
  • Scheduling
  • Professional telephone demeanor
  • Documentation
  • Microsoft PowerPoint
  • Multi-line phone talent
  • Store maintenance
  • Telephone management
  • Cash handling expertise

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Retail Relationship Banker

Woodforest Bank
06.2025 - Current

Shift Leader

Strikers Steakhouse
05.2020 - 09.2024

Team Member

Brass Lantern
05.2017 - 05.2020

High School Diploma -

Lawrence County High School