Daylen Perez Delfino
Miami,FL
Summary
Proven track record of enhancing customer satisfaction at Marathon Gas Station, leveraging exceptional customer service and cash handling expertise. Demonstrated ability to improve store operations and team efficiency, leading to a significant reduction in stock discrepancies. Skilled in POS system operations and conflict resolution, consistently maintaining high standards of professionalism and courtesy. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
1
1
year of professional experience
Work History
Cajera
Marathon, Gastation
Miami, FL
06.2023 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Supported marketing initiatives by setting up and maintaining promotional displays.
Education
Ciencias Medicas
Universidad De Ciencias Médicas, Guantánamo, Cuba
Guantanamo,Cuba07.2021
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Written and verbal communication
- Organizational abilities
- Order Taking
- Professionalism and Courtesy
- Basic Math Competence
- Cash handling expertise
- Payment Processing
- Product restocking
- Conflict Resolution
- POS system operations
- Payment Collection
- POS Systems
- Staff Training
- Refund handling
- ID Verification
- Inventory Management
- Currency counting
- Inventory Control
- Order Packaging
- Decision Making Aptitude
- Sales expertise
- Daily Reporting
- Retail Merchandising
- Product Recommendations
- Order Verification
- Promotions and Discounts Understanding
- Reports and documents
- Proficient in Software
- Report Preparation
- Ordering and stocking
- Checkout monitoring
- Financial records oversight
- Credit and cash transactions
- Merchandise exchange
- Hospitality and accommodation
- Online orders preparation
- Problem-Solving
- Honest and Dependable
- Professionalism
- Reliable and Responsible
- Active Listening
- Team Collaboration
- Adaptable and Flexible
- Cooperative Attitude
- Creative Thinking
- Adaptability and Flexibility
- Team Leadership
- Employee Training
Timeline
Cajera
Marathon, Gastation
06.2023 - 09.2024
Ciencias Medicas
Universidad De Ciencias Médicas, Guantánamo, Cuba