DAYLEN VANCE
Grand Prairie
Summary
Dynamic delivery professional with over 10 years of customer service excellence at FedEx. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Highly organized and detail-oriented, adept at managing time and prioritizing tasks to ensure timely deliveries. Committed to building long-term relationships and maintaining a positive work environment.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Fedex
Lancaster
11.2023 - Current
- Delivered products efficiently to customer locations across various routes.
- Inspected vehicle for safety and maintenance before each shift.
- Managed loading and unloading of products at designated stops.
- Assisted in training new drivers on company policies and delivery procedures.
- Handled customer inquiries and resolved issues during deliveries.
Route Delivery Driver
Chadwell Supply
Dallas
02.2018 - 11.2023
- Transports products, goods and materials from and between distribution facilities, customers, and vendors
- Inspects vehicle daily to ensure general road worthiness of vehicle, that meets DOT requirements and provides written notification of any unsafe conditions to management
- Provides excellent customer satisfaction through prompt and accurate product delivery and communication with company and customer personnel
- Maintains daily reports, records, receipts and all other paperwork efficiently
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Protects company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Monitors multiple databases to keep track of all company inventory
- Verifies order details at distribution center and customer locations to prevent errors
- Unloads packages from box trucks for delivery to customers, taking care to prevent damage to merchandise and goods
- Operates forklift to move products and materials across warehouse
- Loads products weighing between 70-100 pounds onto truck for delivery
- Maneuvered shipments with carts, hands trucks and pallet jacks, efficiently loading and unloading vehicles to maintain tight timetables
- Contacted customers prior to delivery to confirm and coordinate delivery times
- Planned efficient routes and adjusted strategies based on current weather and traffic information
- Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control
Fleet Service Clerk
American Airlines
Dallas
11.2019 - 10.2020
- Transports products, goods and materials on and off aircraft, carts, containers, and trucks
- Picks up and delivers several key items: Delivers mail and baggage to bag rooms
- Transports items between terminals and aircraft
- Performs arrival and departure activities of aircraft including cleaning aircraft windshield; pushing, towing and related guide person functions
- Receiving, delivering, weighing, and documenting of cargo in a cargo specific facility (warehouse) or loading dock area
- External servicing of the aircraft including filling of fuel truck from storage tanks, monitoring and maintenance of aircraft fuel and oil tanks
- Operates machinery necessary to perform daily duties such as a forklift and a Trepel truck
- Maintains daily reports, records, receipts and all other data entry requirements efficiently
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Vending Route Driver
Accent Food Services
Dallas
09.2017 - 02.2018
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Services and stocks coin and card operated product vending machines
- Collects, secures, and transports funds removed from serviced vending machines to office
- Operated truck to transport materials and equipment
- Monitors shelf life and sales of products to minimize spoilage losses
- Maintains accurate records of truck inventory and product movement to machine inventory
- Resolves customer issues concerning vending products and machine malfunctions
- Ensures proper care in the use and maintenance of equipment and supplies; promotes continuous improvement of workplace safety and environmental practices
- Informs regular clients and customers of new products or services, listens to and resolves service complaints
- Sets up merchandise and sales promotion displays or issues sales promotion materials to customers
- Performs miscellaneous job-related duties as assigned
Education
Wiley College
Marshall, TXSkills
- Over 10 years of exceptional customer service experience
- Organized and detail-oriented
- Consistently maintains a positive attitude and enjoys helping people
- Strong skills in time management, prioritizing tasks, and meeting deadlines
- Expert at making key decisions while remaining composed in fast paced work environments
- A self-starter and can adapt to any and all situations
- Passionate about building long-term relationships
- Hard working, loyal, and dependable
Timeline
Delivery Driver
Fedex
11.2023 - Current
Fleet Service Clerk
American Airlines
11.2019 - 10.2020
Route Delivery Driver
Chadwell Supply
02.2018 - 11.2023
Vending Route Driver
Accent Food Services
09.2017 - 02.2018
Wiley College