Daylie Drwal
Portage
Summary
Client-focused operations and customer experience professional with 10+ years of experience creating exceptional service in wellness, hospitality, and beauty environments. Skilled in front office operations, administrative support, retail sales, client relationship management, process improvement, and team collaboration. Recognized for creating welcoming experiences while improving workflows, developing operational resources, and supporting business growth. Brings a calm, organized, and solutions-oriented approach to every interaction.
Overview
10
10
years of professional experience
Work History
Guest Experience Associate
Ayurvedic Wellness Center
Kalamazoo
09.2025 - Current
- Serve as the first point of contact for clients, creating a welcoming and personalized wellness experience from arrival through checkout.
- Coordinate daily scheduling, client communications, and front desk operations while maintaining accuracy and professionalism.
- Educate guests on retail wellness products using a consultative approach that supports both client needs and business goals.
- Create engaging Instagram Stories and social media content to increase community engagement and promote wellness offerings.
- Moderate virtual wellness programs and provide technical support for online participants.
- Develop Standard Operating Procedures (SOPs) and onboarding resources to improve staff training and operational consistency.
- Support inventory management, merchandising, and retail organization.
- Assist with planning wellness programs, retreats, and special events through administrative coordination.
- Help launch client referral initiatives focused on retention and long-term growth.
- Collaborate with leadership to improve workflows, client satisfaction, and day-to-day operations.
Client Care Specialist/Salon Stylist
Grant and Dunne Styling Bar
South Barrington
01.2025 - 08.2025
- Built lasting client relationships through personalized consultations and exceptional customer care.
- Increased retail sales through thoughtful product recommendations and education.
- Managed appointment scheduling, front desk support, and payment processing.
- Maintained detailed client records and coordinated daily schedules in a fast-paced environment.
- Collaborated with team members to deliver a seamless guest experience.
Client Care Specialist/Salon Stylist
Rue 62 Salon
Hoffman Estates
01.2021 - 12.2024
- Delivered highly personalized client experiences built on trust, communication, and attention to detail.
- Managed scheduling through phone, email, social media, and in-person communication.
- Mentored newer stylists and contributed workflow improvements that supported team efficiency.
- Maintained an inviting, organized environment while consistently delivering exceptional customer service.
Guest Service Associate/Salon Stylist
Sharon Daniel Salon
Schaumburg
10.2016 - 01.2021
- Welcomed and guided guests through every stage of their salon experience.
- Managed front desk operations, appointment coordination, and client records.
- Supported bridal parties and special events requiring organization and collaboration.
- Built long-term customer loyalty through attentive service and relationship management.
- Educated clients on products and home-care routines to improve satisfaction and retail sales.
Education
Cosmetology License - Vocational-Technical Education
Regency Beauty Institute
Elgin, IL10-2016
High School Diploma -
St. Charles North High School
Saint Charles, IL05-2015
Skills
- Client onboarding
- Inventory management
- Retail education
- Scheduling coordination
- Standard operating procedures
- Customer relationship management
- Guest experience and hospitality
- Appointment coordination
- Conflict resolution and clear communication
- Personalized care and active listening
- Team collaboration and support
- Quick learner and detail-oriented
- Client retention and relationship
management - Sales and marketing strategies
- Technical support
Timeline
Guest Experience Associate
Ayurvedic Wellness Center
09.2025 - Current
Client Care Specialist/Salon Stylist
Grant and Dunne Styling Bar
01.2025 - 08.2025
Client Care Specialist/Salon Stylist
Rue 62 Salon
01.2021 - 12.2024
Guest Service Associate/Salon Stylist
Sharon Daniel Salon
10.2016 - 01.2021
Cosmetology License - Vocational-Technical Education
Regency Beauty Institute
High School Diploma -
St. Charles North High School