Daylin Hernandez
Joliet,IL
Summary
Bilingual case manager with strong skills in documentation, relationship building, and conflict resolution. Delivered individualized service plans and facilitated access to community resources, ensuring positive outcomes for clients.
Overview
5
5
years of professional experience
Work History
Bilingual Shelter Case Manager
Catholic Charities- Daybreak Center
12.2024 - Current
- Developed individualized service plans to address client needs and goals.
- Facilitated access to community resources, ensuring comprehensive support for clients.
- Coordinated case management services, enhancing communication among stakeholders.
- Conducted assessments to evaluate client eligibility for programs and services.
- Monitored client progress, adjusting strategies to promote positive outcomes.
- Provided crisis intervention, offering immediate support during critical situations.
- Documented case notes accurately, maintaining compliance with regulatory standards.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted quality checks on submitted data, identifying discrepancies and implementing corrective actions.
- Utilized data management systems to maintain comprehensive records of submissions and communications.
Rapid Response Case Manager/Housing Advocate
Spanish Community Center
11.2022 - 11.2024
- Coordinated client assessments to determine eligibility for community resources and services.
- Developed individualized service plans tailored to clients' unique needs and goals.
- Facilitated workshops and support groups to promote empowerment and skill development.
- Monitored client progress, adjusting care plans as necessary to ensure optimal outcomes.
- Coordinated intake processes, streamlining documentation and improving efficiency of case management workflows.
Intake Specialist
Will County for Community Concerns
05.2021 - 11.2022
- Conducted comprehensive assessments to determine client eligibility for community services.
- Facilitated intake processes by documenting client information and needs efficiently.
- Collaborated with multi-disciplinary teams to ensure coordinated service delivery.
- Streamlined intake procedures, enhancing overall workflow and client satisfaction.
Education
Phlebotomy License -
Starz Academy School of Phlebotomy
Hickory Hills, IL08-2020
High School Diploma -
Joliet Central High School
Joliet, IL05-2017
CNA License -
Joliet Junior College
Joliet, Il05-2018
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Decision-making
- Conflict resolution
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Shelter Case Manager
Catholic Charities- Daybreak Center
12.2024 - Current
Rapid Response Case Manager/Housing Advocate
Spanish Community Center
11.2022 - 11.2024
Intake Specialist
Will County for Community Concerns
05.2021 - 11.2022
Phlebotomy License -
Starz Academy School of Phlebotomy
High School Diploma -
Joliet Central High School
CNA License -
Joliet Junior College