Daylin Rodriguez
Miami,FL
Summary
Seasoned in enhancing customer experiences and streamlining operations, my tenure at Envoy honed my expertise in document management and customer service excellence. Demonstrated ability to manage sensitive information and improve service efficiency, contributing significantly to operational success.
Overview
13
13
years of professional experience
Work History
Customer Service Support Representative
Envoy
Miami, FL
11.2018 - Current
- Provide excellent customer service to passengers, addressing their needs and ensuring a smooth airport experience
- Assist with administrative tasks, including registration, documentation, and issue resolution, ensuring accuracy and attention to detail
- Oversee passenger flow, verify information, and ensure timely departure
- Ensure efficient communication with teams, contributing to smooth operational processes
Airport Service Representative
Eulen America
Miami, FL
01.2015 - 01.2018
- Provide support to passengers, ensuring their travel experience is efficient and problem-free
- Manage customer concerns, address questions related to check-in procedures, and provide accurate and detailed information
- Perform administrative tasks to ensure smooth airport operations
Cashier
Westland Mall
Miami, Florida
01.2012 - 01.2015
- Provided customer service at the point of sale and managed transactions accurately
- Maintained records of transactions and ensured cash handling was precise
- Assisted customers with returns and exchanges, ensuring a seamless shopping experience
Education
4-Week Tax Course -
12.2024
Online Tax Preparation Course -
Latin Tax Professionals
01.2024
Informatics & 12th Grade -
Havana, Cuba01.2005
Skills
- Customer service excellence
- Document management and record-keeping
- Strong attention to detail and organizational skills
- Ability to handle confidential information securely
- Tax preparation knowledge
Accomplishments
- Maintained high customer satisfaction by resolving issues quickly and ensuring a smooth process for clients.
- Coordinated efforts among multiple teams to ensure accuracy in passenger handling, contributing to reduced waiting times and greater operational efficiency.
- Played a key role in improving customer experience and providing exceptional support services.
Languages
Spanish
Elementary
English
Professional
Timeline
Customer Service Support Representative
Envoy
11.2018 - Current
Airport Service Representative
Eulen America
01.2015 - 01.2018
Cashier
Westland Mall
01.2012 - 01.2015
4-Week Tax Course -
Online Tax Preparation Course -
Latin Tax Professionals
Informatics & 12th Grade -
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