Dayma M Ruano
Tampa
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Manager
SUBWAY®Restaurants
Tampa
01.2024 - Current
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted performance reviews for team members.
- Established processes to ensure efficient workflow throughout the organization.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Cashier
Assukkar
Havana, Cuba
08.2022 - 09.2023
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Economist
Ninfas Cosméticos
Havana, Cuba
02.2022 - 09.2023
- Sales control and products that the company create.
- Check prices with the owner
- Check if sales increase or decrease
Education
High School Diploma -
Tomas David Royo
Havana, Cuba 06-2019
2nd Year -
University Manuel Fajardo
Havana, Cuba Skills
- Conflict resolution
- Vendor management
- Customer satisfaction
- Performance reviews
- Employee training
- Inventory management
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Manager
SUBWAY®Restaurants
01.2024 - Current
Cashier
Assukkar
08.2022 - 09.2023
Economist
Ninfas Cosméticos
02.2022 - 09.2023
High School Diploma -
Tomas David Royo
2nd Year -
University Manuel Fajardo