DAYNA CRUZ
Waterbury
Summary
Front Desk Receptionist and Membership Coordinator with 2+ years of experience enhancing communication and streamlining processes in a community-focused environment. Adept in customer service, conflict resolution, and safety management, fostering trust and satisfaction among clients and colleagues. Passionate about facilitating smooth operations and eager to contribute to a dynamic team with a focus on positive outcomes and growth.
Overview
12
12
years of professional experience
Work History
Social Media Coordinator
Boys & Girls Club of Greater Waterbury
09.2025 - Current
- Developed and executed social media strategies to enhance brand awareness across multiple platforms.
- Managed content calendars to ensure timely posting of engaging and relevant material.
- Conducted market research to identify trends and inform content creation strategies.
- Created social media content with consistent content and tone.
- Created shareable content that resonated with followers, driving increased engagement rates and audience growth.
Front Desk Receptionist/Membership Coordinator
Boys & Girls Club of Greater Waterbury
01.2023 - Current
- Handle calls, direct inquiries, and enhance communication with parents.
- Organized files to improve efficiency and streamline processes.
- Addressed parental concerns, fostering trust and satisfaction.
- Facilitated communication, ensuring smooth operations and positive outcomes.
- Giving proper medication(s) to the children.
Assistant Camp Director
Boys & Girls Club of Greater Waterbury
06.2025 - 08.2025
- Implemented safety protocols, promoting a secure environment for campers and staff.
- Facilitated communication between parents and camp staff, addressing concerns promptly and efficiently.
- Enhanced camper experience by developing and implementing diverse activity programs tailored to various age groups.
- Assisted Camp Director with long-range planning efforts including strategic growth initiatives, capital improvements projects, and overall organizational development.
- Ensured safety standards were maintained throughout all aspects of camp life, resulting in zero major incidents under my supervision.
Party Hostess
Laser Planet Plus
08.2021 - 02.2022
- Coordinate diverse events, ensuring guest safety and adherence to guidelines.
- Managed event logistics, enhancing guest satisfaction.
- Handled inquiries, improving communication efficiency.
- Implemented safety protocols, reducing incidents.
- Facilitated smooth event operations, boosting customer retention.
Task/Cashier
Ulta Beauty
09.2014 - 12.2014
- Managed inventory and assisted customers, enhancing store efficiency and customer satisfaction.
- Processed transactions accurately, contributing to a seamless checkout experience.
- Collaborated on store layout improvements, optimizing space and product visibility.
- Closed store operations efficiently, ensuring security and readiness for next day.
- Engaged with customers to understand needs, fostering a welcoming shopping environment.
Assistant Teacher
Toddler Town Learning Center
04.2014 - 08.2014
- Supported lead teacher, enhanced learning through interactive activities, improved communication skills.
- Fostered a nurturing classroom environment, encouraging student engagement and enhancing overall learning experiences.
- Implemented individualized learning plans, leading to noticeable improvements in student comprehension and retention.
- Coordinated with lead teachers to develop lesson plans, ensuring curriculum alignment and facilitating seamless classroom operations.
Education
High School Diploma -
Waterbury Career Academy
Waterbury, CT06.2022
Skills
- Customer Service
- Conflict Resolution
- Problem Solving
- Organizational Skills
- Communication Skills
- Safety Management
- Multi-tasking
- Social media marketing
- Video editing
Timeline
Social Media Coordinator
Boys & Girls Club of Greater Waterbury
09.2025 - Current
Assistant Camp Director
Boys & Girls Club of Greater Waterbury
06.2025 - 08.2025
Front Desk Receptionist/Membership Coordinator
Boys & Girls Club of Greater Waterbury
01.2023 - Current
Party Hostess
Laser Planet Plus
08.2021 - 02.2022
Task/Cashier
Ulta Beauty
09.2014 - 12.2014
Assistant Teacher
Toddler Town Learning Center
04.2014 - 08.2014
High School Diploma -
Waterbury Career Academy