DAYNA CRUZ
Waterbury
Summary
Front Desk Receptionist and Membership Coordinator with 2+ years of experience enhancing communication and streamlining processes in a community-focused environment. Adept in customer service, conflict resolution, and safety management, fostering trust and satisfaction among clients and colleagues. Passionate about facilitating smooth operations and eager to contribute to a dynamic team with a focus on positive outcomes and growth. Caring and compassionate Behavior Technician experienced in implementing specialized programs for individuals with developmental, emotional, or intellectual disabilities. Comfortable in handling stressful situations and performing under pressure.
Overview
12
12
years of professional experience
Work History
Behavior Technician
Proven Autism
Farmington, CT
05.2026 - Current
- Implemented individualized treatment plans to enhance behavioral development in children with autism.
- Conducted data collection and analysis to track client behaviors and inform treatment adjustments.
- Developed engaging activities that promoted social skills and communication among clients.
- Ensured compliance with safety protocols and ethical guidelines during all interactions with clients.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Social Media Coordinator
Boys & Girls Club of Greater Waterbury
Waterbury, CT
09.2025 - 05.2026
- Developed and executed social media strategies to enhance brand awareness across multiple platforms.
- Managed content calendars to ensure timely posting of engaging and relevant material.
- Conducted market research to identify trends and inform content creation strategies.
- Created social media content with consistent content and tone.
- Created shareable content that resonated with followers, driving increased engagement rates and audience growth.
Front Desk Receptionist/Membership Coordinator
Boys & Girls Club of Greater Waterbury
Waterbury, CT
01.2023 - 05.2026
- Handle calls, direct inquiries, and enhance communication with parents.
- Organized files to improve efficiency and streamline processes.
- Addressed parental concerns, fostering trust and satisfaction.
- Facilitated communication, ensuring smooth operations and positive outcomes.
- Giving proper medication(s) to the children.
Assistant Camp Director
Boys & Girls Club of Greater Waterbury
Waterbury, CT
06.2025 - 08.2025
- Implemented safety protocols, promoting a secure environment for campers and staff.
- Facilitated communication between parents and camp staff, addressing concerns promptly and efficiently.
- Enhanced camper experience by developing and implementing diverse activity programs tailored to various age groups.
- Assisted Camp Director with long-range planning efforts including strategic growth initiatives, capital improvements projects, and overall organizational development.
- Ensured safety standards were maintained throughout all aspects of camp life, resulting in zero major incidents under my supervision.
Party Hostess
Laser Planet Plus
Waterbury, CT
08.2021 - 02.2022
- Coordinate diverse events, ensuring guest safety and adherence to guidelines.
- Managed event logistics, enhancing guest satisfaction.
- Handled inquiries, improving communication efficiency.
- Implemented safety protocols, reducing incidents.
- Facilitated smooth event operations, boosting customer retention.
Assistant Teacher
Toddler Town Learning Center
Waterbury, CT
04.2014 - 08.2014
- Supported lead teacher, enhanced learning through interactive activities, improved communication skills.
- Fostered a nurturing classroom environment, encouraging student engagement and enhancing overall learning experiences.
- Implemented individualized learning plans, leading to noticeable improvements in student comprehension and retention.
- Coordinated with lead teachers to develop lesson plans, ensuring curriculum alignment and facilitating seamless classroom operations.
Education
High School Diploma -
Waterbury Career Academy
Waterbury, CT06.2022
Skills
- Customer Service
- Conflict Resolution
- Organizational Skills
- Communication Skills
- Safety Management
- Multi-tasking
- Social media marketing
- Video editing
- Active listening
- Data collection
- Documentation skills
- Behavioral management
- Teaching play and leisure skills
- Client relationship development
- Time management
- Problem-solving
Timeline
Behavior Technician
Proven Autism
05.2026 - Current
Social Media Coordinator
Boys & Girls Club of Greater Waterbury
09.2025 - 05.2026
Assistant Camp Director
Boys & Girls Club of Greater Waterbury
06.2025 - 08.2025
Front Desk Receptionist/Membership Coordinator
Boys & Girls Club of Greater Waterbury
01.2023 - 05.2026
Party Hostess
Laser Planet Plus
08.2021 - 02.2022
Assistant Teacher
Toddler Town Learning Center
04.2014 - 08.2014
High School Diploma -
Waterbury Career Academy