Dayna-Marie Kaahanui-Mateo
Mililani Town,HI
Summary
I am a Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting customer service problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
19
19
years of professional experience
Work History
Client Service Professional
H & R Block
11.2006 - 04.2023
- Maintained meticulous electronic and physical filing systems with clients' records
- Managed first-line customer support phone calls and emails for clients
- Kept accounts current with updates about posted payments and outstanding balances
- Met inbound customer needs while maintaining strict performance targets
- Completed inquiries and followed up with customers to share findings and offer solutions
- Helped improve processes and products by relaying customer feedback
- Updated records with all interactions and customers transactions.
Office Assistant
Revolution Motorsports
10.2004 - 10.2005
- Managed high volume of data input with near-perfect accuracy
- Covered front desk reception area frequently, greeting visitors, answering questions, and directing guests to specific office personnel
- Prepared professional business correspondence, including letters, invoices, and basic contract language
- Handled many calls daily, skillfully managing multi-line telephone system to answer questions, route calls, and take messages
- Handled all file demands, scanning, indexing, and storing physical records in office
- Delivered messages and ran errands
- Kept office file system highly organized and quickly retrieved needed records.
Education
Bachelor of science in criminal justice administration -
University of Phoenix
02.2019
Skills
- File management
- Microsoft Word
- Call handling
- Data entry
- Customer communication
- Schedule coordination
- Written communication
- Client Relationships
- Attention to detail
- Administrative Tasks
Timeline
Client Service Professional
H & R Block
11.2006 - 04.2023
Office Assistant
Revolution Motorsports
10.2004 - 10.2005
Bachelor of science in criminal justice administration -
University of Phoenix
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