DAYNA MITCHELL
Katy,TX
Summary
Meticulous, patient-focused healthcare worker with an overall 14+ years of extensive experience in providing a variety of healthcare services and administrative assistant to support organizational objectives. Possess a genuine passion for delivering premium, compassionate patient care, and helping diverse people within the healthcare industry. Exceptionally organized and focused, adept at managing multiple responsibilities in a fast-paced and high-stressing environment with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Home Health Aide
Morning Glory
Alpharetta, GA
01.2020 - 05.2024
- Medical Charting
- Ureterostomy Care, Urostomy, Stoma care
- Catheter care
- Administering Medication ( via injection and orally )
- Patient Assessment
- Wound Care
- Vital Signs
- Computer literacy
- Lab Specimen Collection
- Medical scheduling
- Answering calls
- Scheduling appointments
- Preparing meals
- Assist to appointments
- Light house keeping
- Companionship
Property Manager
Airbnb
01.2018 - 01.2024
- Managed day-to-day operations of a successful Airbnb property, including guest check-ins/outs, property maintenance, and housekeeping coordination
- Implemented dynamic pricing strategies to maximize occupancy rates and revenue, utilizing data-driven insights and market trends
- Maintained high standards of cleanliness and safety, ensuring compliance with local regulations and guest expectations
- Utilized Airbnb's platform tools to manage bookings, communicate with guests, and handle reservations efficiently
Personal Assistant
Private Practice
Woodstock, GA
12.2019 - 01.2023
- Managed executive calendar, scheduled meetings, and coordinated travel arrangements, ensuring all appointments were efficiently organized
- Conducted research, compiled reports, and prepared presentations to support decision-making processes
- Handled confidential information with utmost discretion and maintained accurate records
- Acted as the primary point of contact for internal and external communications, resolving inquiries and issues promptly
Customer Service Representative
Right Choice
01.2017 - 01.2019
- Managed an average of 40 customer interactions per day, addressing inquiries, processing orders, and resolving issues in a timely manner
- Provided information on products and services, guiding customers through troubleshooting processes and ensuring they received accurate solutions
- Documented customer interactions and feedback using CRM software, contributing to continuous improvement of customer service processes
- Handled escalated complaints and difficult situations with professionalism and empathy, achieving a 85% resolution rate on first contact
Claims Processor
Home Instead
01.2014 - 01.2017
- Processed 50 claims per day, reviewing documentation, verifying information, and ensuring accuracy in accordance with company policies and industry standards
- Evaluated claim forms, medical records, and other relevant documents to determine eligibility and claim validity
- Communicated with policyholders, healthcare providers, and other stakeholders to obtain necessary information and resolve issues
- Utilized claims processing software to track claim status, update records, and generate reports
Education
Certificate - Medical Assistant
Stepful
San Francisco, CA01-2025
Certificate - Practical nursing
Career Development Institute
Los Angeles, CASkills
- Booking Management
- Claims Processing
- Medication administration
- Wound care
- Stoma care
- Catheter care
- Property Management
- Time Management
- Attention to Detail
- Calendar scheduling
- Call center experience
- Strong Organization
- Data Entry
- Critical Thinking
- Accuracy and Precision
- Customer Service
- Sonography
- Microsoft Excel
- Microsoft Word
- Typing
- Medical scheduling
- Schedule management
- ADL’s
- Light house keeping
Certification
- BLS Certification
- Certified Home Health Aide
Timeline
Home Health Aide
Morning Glory
01.2020 - 05.2024
Personal Assistant
Private Practice
12.2019 - 01.2023
Property Manager
Airbnb
01.2018 - 01.2024
Customer Service Representative
Right Choice
01.2017 - 01.2019
Claims Processor
Home Instead
01.2014 - 01.2017
Certificate - Medical Assistant
Stepful
Certificate - Practical nursing
Career Development Institute