Lakisha Lewis
Woodbridge,VA
Summary
Experienced and dependable professional with over 10 years of customer service and logistics experience. Skilled in inventory control, cash handling, delivery coordination, and providing exceptional customer support. Known for reliability, attention to detail, and maintaining positive customer relationships. Seeking an opportunity to grow within a stable company while contributing strong work ethic and dedication.
Overview
29
29
years of professional experience
Work History
Home Health Aide
Self Help Community Services, Inc.
06.1997 - 06.1998
- Traveled to client's home.
- Made sure that the client was washed and clothed.
- Cooked breakfast, lunch, and sometimes dinner.
- Made sure client took their medication, did their exercise, and able to use the bathroom.
- Cleaned the bathroom, kitchen, and some laundry.
- Drove client to all their Doctors' appointments.
- Wrote updated reports about the client condition and medication
NYS Licensed Security Guard
Micheal Casale Investigation Security LLC
08.2005 - 02.2009
- Worked for a Private Security Company.
- Open and closed gate to let visitors in and out.
- Wrote down driver license numbers on vehicles.
- Made sure to give accurate information to residents homes.
- Check identification and wrote down name, time and date.
Front Desk
Bayberry hotel
01.2007 - 09.2014
- Helped customers Book a room.
- Made sure rooms were empty before and after guest arrived or checked out.
- Handled Credit cards and cash for payments of room.
- Made sure reservations were made or booked for the day of arrival.
- Help customers with checking in bags with the assistant of the door man.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Cashier
Stop and Shop Supermarket
02.2015 - 07.2018
- Verify and validate coupons and promotions to match items for customers to buy.
- Making sure to use the register with cash and credit transaction, checks, EBT card, and WIC.
- Helped customers complete purchases, locate items and join reward programs.
- Bagged up customers groceries with shopping bags.
- I also handled cash and credits during the transaction and return the correct change to customers.
TLC Taxi Driver
Uber/Lyft
04.2018 - 02.2026
- Stored Passengers luggage and personal items with care for safety and security. Maximized passengers' satisfaction by keeping vehicles in safe and clean operating condition. Waited for passengers at designated High
- Volume locations such as airports and popular nightlife spots.
- Maintained log of daily trips to keep accurate records of fares and destinations.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Assisted passengers with loading and unloading luggage, demonstrating excellent customer service skills.
- Accepted payments and provided receipts for fares to keep accurate records of transactions.
Delivery Driver
Amazon Flex
04.2019 - 12.2019
- . Operated vehicle safely in highly congested areas.. Loaded truck and properly secured items to prevent damage for deliveries.. Deliver packages to customer doorsteps and business offices for over 50 different addresses.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Verified accuracy of all deliveries against order forms.
Shuttle Van Driver
Passenger Van Driver (Sprinter van/Box Trucks) Airline Coach Service
04.2019 - 12.2020
- . Pick up Pilots and Flight Attendants from hotel to Airports. Maximized Passenger satisfaction by keeping vehicles in safe and clean operating conditions.
- Made sure to use GPS for accurate address and double check with dispatchers.
- Handled luggage and bags for the flight attendants and pilot on and off the Sprinter vans.
- Drove safely to make sure all Passengers were comfortable and pick up and drop off safely. Abide by the speed limits on the road.
- I also was tipped for good services which the company addressed that all tips was accepted in the job position.
Customer Service Representative
MMC Group -EZ Pass
02.2022 - 08.2022
- . Answering phone calls and getting their information and verifying their account.
- Check the status of their account and verify their pin number.
- Answering questions about outstanding bills, opening a new EZ Pass account to their vehicle, and transfer calls to help support.
- Make sure the vehicle tag matches the account.
- Make sure to add the correct EZ Pass to the vehicle for trailers and trucks.
- Handled Credit Card information and if the customer wanted to add the credit card info to the file. I would add it to their account.
Front Desk Receptionist
Comfort Inn Hotel
06.2021 - 11.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Front Desk Agent
Holiday Inn Express Hotel
11.2022 - 07.2024
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Collected room deposits, fees, and payments.
Education
High School Diploma -
High School Diploma -
Bayside High School
Bayside, NY06-1997
No Degree - Cosmetology
Thomas Edson High School
Jamaica, NY09-1993
Skills
- Cleaning and sanitation
- Punctuality
- Safety awareness
- Problem-solving
- Vehicle operations
- Clean driving record
- Patience and tolerance
- Defensive driving
- Route planning
- Maintenance
- Accurate money handling
- Passenger transportation
- Passenger assistance
- Vehicle maintenance
- Dispatcher communication
- Fare collection
- Reservations
- Regulatory compliance
- Safety regulations
- Mobile booking apps
Timeline
Front Desk Agent
Holiday Inn Express Hotel
11.2022 - 07.2024
Customer Service Representative
MMC Group -EZ Pass
02.2022 - 08.2022
Front Desk Receptionist
Comfort Inn Hotel
06.2021 - 11.2022
Delivery Driver
Amazon Flex
04.2019 - 12.2019
Shuttle Van Driver
Passenger Van Driver (Sprinter van/Box Trucks) Airline Coach Service
04.2019 - 12.2020
TLC Taxi Driver
Uber/Lyft
04.2018 - 02.2026
Cashier
Stop and Shop Supermarket
02.2015 - 07.2018
Front Desk
Bayberry hotel
01.2007 - 09.2014
NYS Licensed Security Guard
Micheal Casale Investigation Security LLC
08.2005 - 02.2009
Home Health Aide
Self Help Community Services, Inc.
06.1997 - 06.1998
High School Diploma -
High School Diploma -
Bayside High School
No Degree - Cosmetology
Thomas Edson High School