Dayna Nunez
Alamo,TX
Summary
To obtain a career with an institution that can offer potential growth and where i can contribute my experience and knowledge from many years of experience.
Overview
18
18
years of professional experience
Work History
Loan Consultant
Sun Loan Company
12.2023 - Current
- Improved loan processing efficiency by streamlining workflows and implementing best practices.
- Assisted clients in securing loans by providing personalized guidance and identifying suitable products.
- Enhanced customer satisfaction rates with timely responses to inquiries and thorough explanations of loan processes.
- Reduced loan application errors, implementing strict quality control measures for document verification.
Premier Banker
Vantage Bank Texas
08.2011 - 05.2023
- Improved client satisfaction by delivering personalized financial solutions and exceptional customer service.
- Built lasting relationships with clients through proactive communication and regular followups.
- Increased referrals from satisfied customers, resulting in new business and revenue growth.
- Streamlined banking processes to enhance efficiency and accuracy in transactions.
Teller
InterNational Bank
10.2010 - 06.2011
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Teller
IBC Bank
02.2006 - 07.2010
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
Education
Certificate Of Completion - Computer Accounting
South Texas Vocational Technical Institute - McAllen
Mcallen, TX07.2004
High School Diploma -
Mcallen High School
Mcallen, TX04.2002
Skills
- Cash Handling
- Customer Relationship Building
- Financial Advising
- Account Updating
- Bilingual Spanish And English
- Business Mathematics/10 Keys
- Money Transfers
- Microsoft Word And Excel
Timeline
Loan Consultant
Sun Loan Company
12.2023 - Current
Premier Banker
Vantage Bank Texas
08.2011 - 05.2023
Teller
InterNational Bank
10.2010 - 06.2011
Teller
IBC Bank
02.2006 - 07.2010
Certificate Of Completion - Computer Accounting
South Texas Vocational Technical Institute - McAllen
High School Diploma -
Mcallen High School
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