MERCEDES BRYANT
SHREVEPORT,LA
Summary
Customer-focused professional experienced in delivering service solutions and resolving conflicts. Excels in communication and problem-solving to enhance customer satisfaction. Collaborates effectively within teams and adapts to changing needs while driving results through efficient service.
Overview
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Loan Consultant
Cashcow
Shreveport, Louisiana
01.2023 - 06.2025
- Analyzed client financial data to determine loan eligibility and recommend suitable products
- Conducted credit checks to verify customer eligibility for loans.
- Collaborated with underwriting teams to streamline loan approval process, reducing turnaround time.
- Processed loan documents and ensured compliance with regulations.
- Trained new staff on loan processing procedures, improving team efficiency and service delivery.
- Generated valuable leads through targeted outbound calls to local consumers and businesses, enhancing loan portfolio.
- Analyzed customer payment histories to identify trends and formulate collection strategies.
Furniture Sales Associate
Furniture express
03.2019 - 12.2022
- Built strong relationships with clients, resulting in repeat business and a loyal customer base.
- Created positive store atmosphere through attentive customer service.
- Explained financing options to customers during sales consultations., pricing and current promotional offers.
- Answered incoming calls from customers inquiring about product availability, pricing and delivery options.
- Processed all paperwork related to sales transactions including invoices, credit card slips.
- Worked closely with teammates to plan and coordinate timely product deliveries. and clients to schedule deliveries.
- Managed customer accounts by updating contact information and payment records.
Customer Service Representative
Teleperformance
04.2017 - 03.2019
- Resolved customer inquiries through multiple channels, ensuring high satisfaction levels.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations with professionalism, successfully resolving disputes and maintaining customer trust.
- Implemented quality assurance measures, improving accuracy in order processing and issue resolution to boost customer satisfaction.
- Managed high-stress situations with professionalism, successfully resolving disputes and maintaining customer trust.
- Streamlined internal processes to enhance response times and service delivery efficiency.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cashier
Wendys
09.2015 - 03.2017
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints effectively, ensuring high levels of satisfaction.
- Trained new cashiers on operational procedures and customer service protocols to ensure consistent service quality.
- Resolved customer inquiries and complaints, contributing to high levels of satisfaction and repeat business.
- Collaborated with team members to streamline workflow during peak hours, enhancing overall service speed.
- Restocked merchandise in front lanes to maintain product availability.
- Adapted schedule to cover extra shifts, ensuring adequate staffing during busy periods.
Education
High School Diploma -
Woodlawn leadership academy
Shreveport, Lousiana, LA 08.2012 - 05.2016
Skills
- Loan processing
- Underwriting
- Documentation review
- Quality assurance
- Member account management
- Cash handling
- Credit analysis
- Appointment scheduling
- Problem solving
- Time management
- Negotiation skills
- Effective communication
References
References available upon request
Timeline
Loan Consultant
Cashcow
01.2023 - 06.2025
Furniture Sales Associate
Furniture express
03.2019 - 12.2022
Customer Service Representative
Teleperformance
04.2017 - 03.2019
Cashier
Wendys
09.2015 - 03.2017
High School Diploma -
Woodlawn leadership academy
08.2012 - 05.2016