Dayna Rustick

*Actively working in QOE, MTS, Engage and SAP

* Assist Sales Reps on monitoring their orders to make sure they arrive to the customer

*Place Nike Custom Orders

*Assist with the creation of MTS shops and closing of manual shops

* Assisted Sales Director Greg Fall and the NorthEast Sales Team with order management, sponsorship requests and Nike Coupon Codes.

*Would assist Sales Pros in placing orders.

• Worked with many high dollar Sales Reps to place orders for their customers, either decorated or blank.
• Ordered items from other vendors.
• Provided customer service by closing open orders and getting invoices from vendors.
• Sending orders to outsourcers to have them decorated.
• Met performance standards consistently for answer rate, handle time and service quality.
• Followed-up with sales teams and customers with complex issues to coordinate resolutions.