Summary
Overview
Work History
Education
Skills
Interests
Timeline
AccountManager

Dayna Schaffner

Sunbury

Summary

Goal-oriented account manager with a proven track record in client relations and revenue growth. Expertise in developing strong customer relationships, driving sales strategies, and enhancing service delivery.

Overview

3
3
years of professional experience

Work History

Account Manager

Brenner Car Credit
Selinsgrove, PA
02.2024 - 02.2026
  • Developed strong client relationships to enhance customer satisfaction and retention.
  • Managed account portfolios, ensuring timely follow-ups and effective communication with clients.
  • Executed sales strategies to achieve monthly targets and drive revenue growth.
  • Collaborated with cross-functional teams to resolve client issues and improve service delivery.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Managed over 250 accounts to keep current and in good standing

Enrollment Specialist

Summit Early Learning
Mifflinburg, Pa
08.2023 - 01.2024
  • Facilitated enrollment processes for new families, ensuring timely completion of required documentation.
  • Developed and maintained strong relationships with families, providing guidance on program offerings.
  • Streamlined communication channels between families and administrative staff to enhance service delivery.
  • Conducted informational sessions for prospective families, effectively conveying program benefits and enrollment procedures.
  • Managed applications and follow ups for up to 30 families

Optometric Technician

Hess Family Eye Care
Selinsgrove, PA
02.2023 - 08.2023
  • Assisted patients with vision screenings and diagnostic tests to ensure accurate results.
  • Operated and maintained optical equipment, ensuring compliance with safety standards.
  • Educated patients on proper contact lens care and eye wear options for improved satisfaction.
  • Managed appointment scheduling and patient records using electronic health record systems.
  • Managed vision pre testing for up to 15 patients per day

Education

High School Diploma -

Shikellamy High School
Sunbury, PA
06-2013

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Goal oriented
  • Relationship building
  • Account oversight
  • Issue resolution
  • Goals and performance

Interests

  • Gardening
  • I like looking at the stars and learning about constellations
  • Baking
  • Crafting and DIY Projects
  • Road Trips
  • Kayaking
  • Avid Reader

Timeline

Account Manager

Brenner Car Credit
02.2024 - 02.2026

Enrollment Specialist

Summit Early Learning
08.2023 - 01.2024

Optometric Technician

Hess Family Eye Care
02.2023 - 08.2023

High School Diploma -

Shikellamy High School
Dayna Schaffner