Dayna Talamantes
San Luis,AZ
Summary
Hard working and passionate job seeker with strong organizational skills eager to secure a Personal Banker position. Ready to help my team in achieving our company goals by building strong relationships with clients by understanding their financial goals and provide personal advice.
Reliable and friendly engaging customers and work diligently , provide service while capturing customers interests through conversations . I am very committed to client satisfaction and building a strong relationship with the Yuma Community.
Overview
4
4
years of professional experience
Work History
Teller
1st Bank Yuma
08.2022 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
Assistant to the Head Cashier
The Home Depot
05.2020 - 06.2021
- Maintained an organized and clean workspace, promoting a positive work environment for all employees.
- Assisted the Head Cashier in managing daily operations, ensuring accurate cash balances and smooth customer transactions.
- Trained new cashiers on proper procedures, contributing to a well-prepared and knowledgeable staff.
- Provided back-up support to other departments as needed during peak hours or staffing shortages, demonstrating versatility within the retail environment.
- Coordinated breaks and schedules for cashiers under the direction of the Head Cashier, optimizing workflow throughout shifts.
- Met customer needs through polite, friendly and attentive service.
- Worked with other associates to support cashiers and management needs.
- Trained new cashier team members in customer service and money handling processes.
Cashier
The Home Depot
03.2020 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
San Luis High School
San Luis, AZ05.2018
Business Administration And Management
AWC
Yuma AzSkills
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
- Positive
- Cash handling
- Transaction processing accuracy
- Patience and Empathy
- Bilingual in Spanish/ English
- Reliable and Responsible
- Honest and Dependable
- Ability to build relationships with customers
Timeline
Teller
1st Bank Yuma
08.2022 - Current
Assistant to the Head Cashier
The Home Depot
05.2020 - 06.2021
Cashier
The Home Depot
03.2020 - 06.2021
High School Diploma -
San Luis High School
Business Administration And Management
AWC
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