Dayna Villanueva
Bronx,NY
Summary
Diligent Caregiver focused on providing optimal support to client through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Home Caregiver
Freedomcare
10.2023 - Current
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted patients with self-administered medications.
- Transported individual to events and activities, medical appointments, and shopping trips.
- Monitored client vital signs,and tracked behaviors to keep healthcare supervisor well-informed.
Shift supervisor
Starbucks Coffee Company
04.2021 - 06.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Troubleshot equipment to reduce service calls and downtime.
Barista
Starbucks Coffee Company
09.2019 - 04.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Cleaned counters, machines, utensils, and seating areas daily.
Cashier/ Food Prep
Wendy's Fast Food Restaurant
06.2018 - 05.2019
- Maintain clean, sanitized, and well-organized food preparation zones to promote store efficiency
- Operated as full-service food provider in Wendy’s establishment by fulfilling customer orders, preparing meals and collecting payments
- Collaborated with team members to meet all food service needs for customers
- Displayed customer loyalty by efficiently handling food and service complaints in a professional manner.
Education
Associate of Science - Biology
Lehigh Carbon Community College
Schnecksville, PA09.2019
HS Diploma -
Bronx Lighthouse College Prep Academy
Bronx, NY06.2019
Skills
- Time Management
- Customer Focused
- Excellent Communicator
- Detailed Oriented
- Task Management
- Internet Savvy
- Dependable and Responsible
Certification
Food Safety Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Home Caregiver
Freedomcare
10.2023 - Current
Shift supervisor
Starbucks Coffee Company
04.2021 - 06.2023
Barista
Starbucks Coffee Company
09.2019 - 04.2021
Cashier/ Food Prep
Wendy's Fast Food Restaurant
06.2018 - 05.2019
Associate of Science - Biology
Lehigh Carbon Community College
HS Diploma -
Bronx Lighthouse College Prep Academy