Dayna Wong
Casa Grande,AZ
Overview
5
5
years of professional experience
Work History
Campus Ministry Assistant
Compass Christian Church
Casa Grande, AZ
12.2024 - Current
- Oversaw detailed planning and organization of logistics and volunteer assignments for impactful church events.
- Collaborated in designing ministry programs that promote active community engagement and participation.
- Developed and delivered comprehensive training programs for new volunteers to enhance operational efficiency and event management skills.
- Performed regular assessments of ministry operations to identify improvement opportunities and implement necessary changes.
- Developed and implemented outreach strategies for ministry projects, ensuring successful community involvement and project outcomes.
Client Services Lead
National Laser Institute
Scottsdale, AZ
09.2023 - 12.2025
- Fostered strong connections with clients to enhance satisfaction during appointment booking, rescheduling, and cancellation processes.
- Acted as primary liaison for escalated concerns, effectively addressing challenges to ensure client satisfaction and loyalty.
- Facilitated time management by organizing executive calendars, scheduling meetings, and arranging travel logistics.
- Managed event support and hospitality services to enhance corporate partner and staff experiences during meetings and company events.
- Spearheaded initiatives for cross-departmental collaboration aimed at streamlining service workflows and improving efficiency.
Customer Care Representative
Parker & Sons
Phoenix, AZ
03.2024 - 12.2024
- Achieved performance targets consistently through attention to detail, effective time management, and strong decision-making abilities
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Analyzed customer needs and delivered tailored solutions to fulfill monthly sales and upselling objectives.
- Handled 60-70 inbound and outbound calls, handling data entry, scheduling appointments, and offering tailored service recommendation
Billing Specialist
State Farm
Tempe, AZ
04.2023 - 08.2023
- Conducted thorough research and resolution of billing discrepancies to uphold financial integrity.
- Coordinated and problem-solving efforts with agents and staff members to resolve payment issues.
- Guided team members in resolving complex billing discrepancies, promoting a culture of collaboration and shared expertise.
- Analyzed and validated billing statements, ensuring alignment with company policies and maintaining high standards of accuracy.
- Streamlined communication with agents to effectively resolve billing discrepancies while maintaining a high standard of professionalism.
Account Manager
OmniEngine
Phoenix, AZ
06.2022 - 04.2023
- Managed conflict resolution processes to retain key clients while fostering collaborative relationships among all parties involved.
- Investigated customer concerns and orchestrated negotiations to reach satisfactory conclusions for all parties involved.
- Identified and addressed discrepancies in billing and service delivery to support client satisfaction.
- Conducted data evaluations to uphold compliance standards and identify non-compliance trends for proactive management.
- Worked closely with sales teams to uncover upselling opportunities, thereby increasing revenue potential for key accounts.
Customer Experience Advocate
Carvana
Tempe, AZ
06.2021 - 06.2022
- Managed customer interactions via telephone, online chat, and email, ensuring prompt and effective support.
- Investigated and rectified customer complaints about online purchases, delivery delays, and billing discrepancies to maintain strong customer loyalty.
- Utilized active listening and critical thinking to identify and implement real-time solutions for customer inquiries.
- Demonstrated ability to thrive under pressure while effectively managing multiple priorities.
- Enhanced customer satisfaction by providing expert guidance and fostering meaningful connections throughout the car-buying process.
Pharmacy Benefits Manager
Aerotek
Remote
10.2020 - 06.2021
- Managed comprehensive datasets through computerized systems, ensuring effective organization and coordination of care details for extensive patient groups.
- Engaged with healthcare providers to rectify medication discrepancies, enhancing patient care quality.
- Streamlined data entry processes to maintain efficiency and accuracy for prescription management.
- Articulated product benefits during incoming calls, ensuring prospective customers received valuable information while assisting current policyholders.
- Fostered positive customer interactions by employing empathetic listening skills to navigate difficult conversations.
Education
High School Diploma -
Kailua High School
05-2017
Skills
- Skilled at prioritizing tasks simultaneously
- Strategic decision-making
- Logical evaluation
- Detail-oriented data management
- Strong time management skills
- Ownership of tasks
- Adaptability in dynamic environments
Timeline
Campus Ministry Assistant
Compass Christian Church
12.2024 - Current
Customer Care Representative
Parker & Sons
03.2024 - 12.2024
Client Services Lead
National Laser Institute
09.2023 - 12.2025
Billing Specialist
State Farm
04.2023 - 08.2023
Account Manager
OmniEngine
06.2022 - 04.2023
Customer Experience Advocate
Carvana
06.2021 - 06.2022
Pharmacy Benefits Manager
Aerotek
10.2020 - 06.2021
High School Diploma -
Kailua High School