Hi, I’m
Dayna Sheets-Gentry
Fresno,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Overview
12
years of professional experience
Work History
Mountain Mikes PizzaFresno, CA
Delivery Driver
06.2023 - 11.2023
Job overview
- Prepared pizzas according to customer specifications.
- Offered customers information about restaurant menu items or special promotions.
- Navigated local streets and highways with ease using GPS system.
- Maintained clean traffic record and kept vehicle clean and in top operating condition.
- Maintained accurate records of deliveries made throughout shift on log sheet.
- Processed cash and credit and debit payments accurately using point-of-sale system.
- Greeted customers upon arrival, took orders and provided product knowledge.
- Collected tips from customers through hands-free electronic methods.
- Carried food in insulated bags to maintain hot or cold temperature.
PetcoClovis, CA
Dog Bather
12.2022 - 05.2023
Job overview
- Performed dog brushing services including dematting and flea treatments.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
- Advised customers on appropriate shampoos, conditioners, colognes, and other products for their pets' needs.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Completed owner paperwork and obtained information regarding possible allergies, potential aggressive behavior, preferred food type and owner contact details.
Elaine's pet resortMadera, CA
Kennel Worker
10.2020 - 02.2022
Job overview
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Maintained clean and orderly play yards, kennels and cages.
- Walked dogs while enforcing good behavior and manners.
- Maintained records of animal feedings, medications administered, and other pertinent information.
- Prepared food to meet needs of animals under care with appropriate meals.
- Stayed on top of laundry, sweeping and disinfection protocols.
Arya ManagementMadera, CA
Medical Billing Clerk
03.2019 - 09.2020
Job overview
- Creating invoices and credit memos, issuing them to the proper customers by mail and over the phone
- Creating customer profiles with personal information and insurance identification.
- Submitted claims to insurance companies.
- Organized information for past-due accounts and transferred to collection agency.
- Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
- Sent out reminder notices for overdue payments.
- Managed all payments processing, invoicing and collections tasks.
SearsFresno, CA
Cashier Clerk
11.2017 - 09.2018
Job overview
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Performed other duties as assigned by management.
- Used suggestive selling techniques to promote add-on sales.
- Helped with purchases and signed customers up for rewards program.
- Processed refunds for worn, damaged and broken merchandise.
- Issued receipts, refunds, credits or change due to customers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Processed returns and exchanges of merchandise in accordance with store policies.
Alorica Inc.Fresno, CA
Customer Service Representative
02.2012 - 03.2016
Job overview
- Answer the phones directly
- Manage customer profiles and maintain friendly relationships with customers
- Resolve issues and billing problems
- Collect payments
- Enter credit card information
- Promote new and upcoming products through Verizon wireless
- Direct calls to proper technicians.
Education
Madera Community college
General education
01.2016
Clovis Charter
High school diploma
01.2012
Fresno City Collegetrue
Some College (No Degree) from Business Education
Clovis Community CollegeClovis, CA
Bachelor of Arts from Art
Skills
- Mileage Tracking
- Product Promotion
- Payment Collection
- Dispatch Communication
- Goods Transport
- Order Verification
- GPS Navigation
- Local Delivery
- Safe Driving Record
- Dependable and Reliable
- Stocking and Inventory
- Hand-Eye Coordination
- Grooming and Bathing
- Safety Precautions and Measures
- Breed and Species Knowledge
- Housekeeping Duties
- Physical Condition Monitoring
- Decision-Making
- Animal Care
- Customer Support
- Sales Reporting
- Telephone Reception
- Customer Relations
- Account Development
- Sales Support
- Multitasking and Organization
- Commercial and Private Insurance
- Records Management
- HIPAA Compliance Certification
- Submission of Medical Claims
- Medical Coding Understanding
- Information Inputting
- Claim Review
- Patient Collections
- Medical Billing
- ICD-10 Coding
- Data Entry
- POS Systems
- Customer Service Excellence
- Ordering and Stocking
- Credit and Cash Transactions
- Cleaning and Sanitizing
References
References available upon request.
Timeline
Delivery Driver
Mountain Mikes Pizza
06.2023 - 11.2023
Dog Bather
Petco
12.2022 - 05.2023
Kennel Worker
Elaine's pet resort
10.2020 - 02.2022
Medical Billing Clerk
Arya Management
03.2019 - 09.2020
Cashier Clerk
Sears
11.2017 - 09.2018
Customer Service Representative
Alorica Inc.
02.2012 - 03.2016
Madera Community college
General education
Clovis Charter
High school diploma
Fresno City College
Some College (No Degree) from Business Education
Clovis Community College
Bachelor of Arts from Art