Summary
Overview
Work History
Education
Skills
Timeline
Generic
Dayne  Drucker

Dayne Drucker

LAFAYETTE,Tennessee

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Knowledgeable and dedicated customer service professional with extensive experience in repossession industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Account Service Representative

Primeritus Financial Services
05.2015 - Current
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.

Education

Associate of Applied Science - General Studies

Briarcliffe College
Lynbrook, NY
05.1996

Skills

  • Data Entry and Maintenance
  • Understanding Customer Needs
  • Courteous with Strong Service Mindset
  • Efficient and Detail-Oriented
  • Issue and Complaint Resolution
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Call Documentation
  • Calm and Professional Under Pressure
  • Client Relationships
  • Productivity Standards
  • Inbound and Outbound Calling

Timeline

Account Service Representative

Primeritus Financial Services
05.2015 - Current

Associate of Applied Science - General Studies

Briarcliffe College
Dayne Drucker