Dayneesha Simpson
Orangeburg,SC
Summary
Results-driven Operations Manager with over 10 years of leadership experience in distribution, logistics, warehouse operations, and retail management. Proven ability to drive operational excellence, reduce costs, improve productivity, and lead high-performing teams in fast-paced environments. Experienced in workforce management, process improvement, safety compliance, budget control, and employee development. Recognized for achieving measurable business results while fostering a positive and collaborative work culture.
Overview
12
12
years of professional experience
Work History
Operations Manager
OnTrac
Meadville, PA
11.2024 - 11.2025
- Managed daily operational workflows to enhance efficiency and productivity.
- Coordinated logistics and inventory management for streamlined supply chain processes.
- Implemented safety protocols ensuring compliance with industry standards.
- Optimized resource allocation to reduce operational costs effectively.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Operations Manager
RXO
Houston, TX
02.2023 - 11.2024
- Monitored key performance indicators to identify areas for improvement.
- Facilitated communication between departments to ensure alignment on objectives.
- Resolved operational issues promptly, maintaining service quality and customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Area Manager
Best Buy
Houston, TX
02.2022 - 02.2023
- Oversaw daily operations across multiple store locations, ensuring high standards of customer service and performance.
- Developed and implemented training programs for staff, enhancing team efficiency and product knowledge.
- Analyzed sales data to identify trends, improving inventory management and merchandising strategies.
- Collaborated with cross-functional teams to execute promotions, increasing foot traffic and sales revenue.
- Led recruitment efforts for new hires, fostering a diverse workforce aligned with corporate values and goals.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
Operations Manager II
Amazon
New Orleans, LA
09.2018 - 02.2022
- Streamlined operational workflows, enhancing efficiency across multiple departments.
- Coordinated cross-functional teams to implement process improvements and reduce bottlenecks.
- Developed training programs for new employees, ensuring quick adaptation to operational standards.
- Analyzed performance metrics to identify areas for improvement and drive productivity initiatives.
- Led inventory management efforts, optimizing stock levels and reducing excess inventory costs.
- Oversaw daily operations, ensuring adherence to quality standards and regulatory compliance.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Operations Manager I
Amazon
Milford, MA
09.2017 - 09.2018
- Streamlined operational processes to enhance efficiency in warehouse management.
- Coordinated daily workflow, ensuring adherence to safety and quality standards.
- Implemented inventory control measures to reduce discrepancies and optimize stock levels.
- Analyzed performance metrics to identify areas for process improvement initiatives.
- Analyzed and reported on key performance metrics to senior management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Administrative Support III
Amazon
Milford, MA
07.2015 - 09.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Learning Coordinator
Amazon
Columbia, SC
10.2013 - 07.2015
- Designed and implemented training programs to enhance employee development and operational efficiency.
- Coordinated onboarding processes for new hires, ensuring smooth transition into company culture.
- Analyzed training needs assessments to align programs with organizational goals and employee growth.
- Facilitated workshops and seminars, promoting continuous learning and professional development across teams.
- Led cross-functional initiatives to foster collaboration between departments, enhancing knowledge sharing and resource utilization.
- Collaborated with department managers to create customized learning plans based on individual goals and career objectives.
Education
Master of Arts - Professional Counseling
South University
West Columbia, SC05-2012
MBA - Business Administration
University of Phoenix
Columbia, SC10-2008
Bachelor of Science - Mathematics
Morris College
Sumter, SC05-2002
High School Diploma -
Orangeburg-Wilkerson High
Orangeburg, SC05-1998
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Project management
- Inventory management
- Planning and implementation
- MS office
- Customer relationship management
- KPI tracking
- Conflict mediation
- Forecasting and scheduling
- Warehouse operations
Accomplishments
- Reduced monthly labor costs by more than 55% at Best Buy.
- Reduced Amazon station operating expenses by over 80% within six weeks.
- Improved delivery dispatch efficiency by 50%.
- Achieved top-tier delivery performance metrics exceeding 99%.
- Successfully led large teams in high-volume distribution and logistics operations.
Timeline
Operations Manager
OnTrac
11.2024 - 11.2025
Operations Manager
RXO
02.2023 - 11.2024
Area Manager
Best Buy
02.2022 - 02.2023
Operations Manager II
Amazon
09.2018 - 02.2022
Operations Manager I
Amazon
09.2017 - 09.2018
Administrative Support III
Amazon
07.2015 - 09.2017
Learning Coordinator
Amazon
10.2013 - 07.2015
Master of Arts - Professional Counseling
South University
MBA - Business Administration
University of Phoenix
Bachelor of Science - Mathematics
Morris College
High School Diploma -
Orangeburg-Wilkerson High