Daynesha Batts
Warner Robins,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Dna Automotive
01.2021 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
General Laborer
Blue Bird
03.2019 - 01.2021
- Improved worksite safety by consistently adhering to established protocols and regulations.
- Completed tasks efficiently for timely project completion within set deadlines.
- Increased productivity with effective communication and collaboration among team members.
- Operated heavy equipment safely to transport materials and complete tasks as required.
Education
High School Diploma -
Northside High School
Warner Robins, GA05.2019
Skills
- Problem Resolution
- Receiving Support
- Computer Proficiency
- Customer Relations
- Recordkeeping Strengths
- Conflict Mediation
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office Suite
- Multi-Line Phone Talent
Timeline
Customer Service Representative
Dna Automotive
01.2021 - 01.2024
General Laborer
Blue Bird
03.2019 - 01.2021
High School Diploma -
Northside High School
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