Daynetta Grundy
Jackson,TN
Summary
Reliable and compassionate professional with experience in customer service and direct support caregiving, recognized for strong communication, empathy, and adaptability in fast-paced, compliance-driven environments. Proven ability to provide one-on-one care, assist with activities of daily living, offer emotional and mental support, maintain accurate documentation, and follow policies and care plans. Background in call center and service roles strengthens skills in de-escalation, confidentiality, multitasking, and problem-solving, making me well-suited for direct support, caregiving, and healthcare-adjacent positions.
Overview
8
8
years of professional experience
Work History
Direct Support Personal Caregiver
Support Solutions of Tennessee
Jackson, TN
01.2018 - 01.2019
- - Built strong relationships with clients to deliver emotional support and companionship.
- - Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- - Assisted clients with daily living needs.
- Provided compassionate care and support to individuals with disabilities, enhancing quality of life.
- Assisted clients with daily living activities, fostering independence and dignity.
- Developed personalized care plans in collaboration with healthcare professionals and families.
- Facilitated community integration through social activities and skill-building exercises.
- Monitored client progress and well-being, reporting changes to relevant stakeholders promptly.
Call Center Representative
PRA Group
Jackson, TN
07.2022 - 2025
- - Managed customer accounts and provided solutions to customer inquiries and issues.
- - Adhered to company policies and procedures to ensure compliance and customer satisfaction.
- - Achieved sales quotas and contributed to team goals.
Waitress
Waffle House
Mansfield, TX
10.2020 - 03.2024
- - Maintained detailed knowledge of specials and menu items to provide guests with informative descriptions.
- - Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
Customer Service Representative
Advanced Call Center Technologies LLC
Johnson City, TN
01.2018 - 12.2019
- - Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- - Answered customer telephone calls promptly to avoid on-hold wait times.
- - Offered advice and assistance to customers, paying attention to special needs or wants.
- - Cultivated customer loyalty, promoted repeat business, and improved sales.
Director
Savita
Jackson, TN
10.2024 - Current
- Provided compassionate, person-centered care to individuals with developmental and intellectual disabilities in home and community settings
- Assisted with Activities of Daily Living (ADLs) including toileting, hygiene, dressing, meal preparation, and bedtime routines
- Monitored client behavior, mood, and emotional needs; offered reassurance and de-escalation support when needed
Education
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Jackson Central Merry High
Skills
- Customer Account Management
- Critical Thinking
- Online Chat
- Document and Records Management
- Policy and Procedure Adherence
- Sales Quota Achievement
- Team-Oriented and Cooperative
- Solving Customer Concerns
- Excellent Attention to Detail
- Directing Calls
- Computer Proficiency
- Skilled in Microsoft Office
- Livechat Messaging
Languages
English
Full Professional
Timeline
Director
Savita
10.2024 - Current
Call Center Representative
PRA Group
07.2022 - 2025
Waitress
Waffle House
10.2020 - 03.2024
Direct Support Personal Caregiver
Support Solutions of Tennessee
01.2018 - 01.2019
Customer Service Representative
Advanced Call Center Technologies LLC
01.2018 - 12.2019
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Jackson Central Merry High