NATHANIEL RAFIQ FRANCOIS
Roosevelt,NY
Summary
Motivated customer service specialist with over 1 years retail experience in a fast-paced, team-based environment and Friendly Sales Associate adept at working in diverse retail and customer service environments. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with 2 years of experience building community and developing social skills through incremental therapeutic techniques.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Direct Support Professional Caregiver
Cerebral Palsy Of New York State
06.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager
- Provided safe mobility support to help patients move around personal and public spaces
Customer Service Representative
Best Buy
09.2020 - 03.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed customer service policies and procedures to meet and exceed industry service standards
- Managed over 50 customer calls per day and increased sales by 100%..
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Manager
H&M Company USAInc
01.2020 - 02.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Cashier
Bloomingdale's Outlet – Westbury Plaza
10.2018 - 09.2020
- Prepared merchandise for sales floor and Suggested accessories and complementary purchases.
- Accepted and processed returns
- Prioritized and accomplished wide range of tasks each shift
- Priced merchandise, stocked shelves and took inventory of supplies
- Cleaned and organized store, including checkout desk and displays
- Alerted customers to upcoming sales events and promotions and welcomed customers into store and helped them locate items.
- Lifted up to 50 pounds at once and used forklift to move heavier loads
Customer Service Representative
Domino's Pizza
01.2017 - 04.2017
- Greeted customers entering to ascertain what each customer wanted or needed.
- Responded to customer requests for products, services, and company information
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales
- Responded proactively and positively to rapid change
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Tracked customer service cases and updated service software with customer information
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
Education
Associate of Arts - Liberal Arts
Nassau Community College
Garden City, NYBachelor of Science - Nursing Administration
Long Island University
Brooklyn, NY05.2026
High School Diploma - undefined
Roosevelt High School
2017
Certification in Nursing Assistant - undefined
Nassau BOCES Joseph M. Barry Career & Technical Education Center
2017
Skills
- Basic computer skills Strategic sales knowledge
- Communication and dependability Proficient in cash management
- Exceptional communication skills
- Quick learner
- Creative problem solver
- Multi-Line Phone Talent
- Documentation
- Customer Service
- Account Management
- Meal planning and preparation
- Progress documentation
- Medication Administration
Certification
Certified Nursing Assistant (New York State issued)
- AMAP certification
Timeline
Direct Support Professional Caregiver
Cerebral Palsy Of New York State
06.2022 - Current
Customer Service Representative
Best Buy
09.2020 - 03.2021
Manager
H&M Company USAInc
01.2020 - 02.2021
Cashier
Bloomingdale's Outlet – Westbury Plaza
10.2018 - 09.2020
Customer Service Representative
Domino's Pizza
01.2017 - 04.2017
Associate of Arts - Liberal Arts
Nassau Community College
Bachelor of Science - Nursing Administration
Long Island University
High School Diploma - undefined
Roosevelt High School
Certification in Nursing Assistant - undefined
Nassau BOCES Joseph M. Barry Career & Technical Education Center
Certified Nursing Assistant (New York State issued)
- AMAP certification
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