Dayquan Forsey
Charlotte,NC
Summary
Executed dispatch operations with a focus on field personnel oversight and issue resolution.
Assisted in dispatch operations by maintaining high productivity and efficiency in task completion. Supported quick decision-making and effective communication among team members. Utilized dispatch software to facilitate smooth operations and problem-solving in complex situations.
Demonstrated motivation and initiative in pursuing new challenges and responsibilities.
Overview
6
6
years of professional experience
Work History
Ramp Agent
Piedmont Airlines
Charlotte, NC
09.2025 - Current
- Coordinated aircraft ground handling activities to ensure timely departures and arrivals.
- Operated ground support equipment, including tugs and belt loaders, for efficient baggage transfer.
- Conducted safety inspections on ramp equipment to maintain compliance with regulatory standards.
- Collaborated with team members to streamline loading processes, enhancing overall operational efficiency.
- Managed daily operations in bag room, ensuring efficiency and organization of luggage handling.
- Coordinated with team members to streamline bag retrieval and delivery processes during peak times.
- Analyzed feedback from team members to identify areas for process improvement within the bag room operations.
- Enhanced bag room operations by maintaining a clean and orderly work environment.
Dispatcher
ABM Industries
Charlotte, North Carolina
04.2024 - Current
- Addressed questions, problems or requests for service or equipment.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Relayed work orders, messages or information using telephones or two-way radios.
- Developed strategies for improving efficiency within the dispatch department.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Documented services performed, operations information, and dispatch details in system.
- Relayed work orders and information between work crews, supervisors, and field personnel.
Access Control Agent
Jetstream Ground Services
Charlotte
02.2024 - 04.2024
- Ensure the safety of our coworkers and the passengers flying.
- Quality check all aircraft to ensure they are clean for all passengers flying on the aircraft.
- Ensure that all searchers are being done properly and safely for all passengers to travel
Mail Carrier
United States Post Office
Brooklyn, New York
01.2020 - 09.2022
- Documented and communicated damaged or missing mail items to supervisor promptly.
- Facilitated ongoing communication with supervisors through daily check-ins.
- Organized mail for delivery by arranging it in a precise delivery sequence.
- Secured signed receipts for registered certified and insured mail, ensuring accurate collection of associated charges.
- Documented address changes to ensure accurate mail redirection for residences and businesses.
- Conducted thorough inspections of delivery vehicles prior to shifts, ensuring safety and compliance standards were met.
- Addressed customer inquiries regarding postal services and products to enhance service satisfaction.
- Executed mail delivery along designated routes while ensuring timely retrieval of additional mail from relay boxes.
- Organized and sorted mail for delivery based on designated routes and customer addresses.
- Facilitated sorting operations for high volumes of mail at post office facility.
- Secured signatures from recipients for registered mail items.
- Executed timely delivery of diverse mail types along designated routes.
- Acquired receipts for registered and insured mail transactions.
- Delivered exceptional customer service while efficiently distributing mail.
- Notified customers regarding package arrivals and delays to enhance communication.
- Executed vehicle operation in strict compliance with safety regulations.
- Utilized road maps and GPS technology to confirm routes and designated addresses.
- Streamlined mail routing processes for all classes of mail along designated delivery routes.
- Maintained comprehensive knowledge of postal rates, regulations, and procedures.
- Verified incoming mail for accurate postage and correct recipient details.
- Facilitated distribution of change-of-address cards and postal forms to customers upon request.
Education
High School Diploma -
Springfield Gardens High School
Queens, NY08-2017
Skills
- Engineered and optimized communication systems to enhance operational efficiency
- Executed accurate data entry processes to ensure information integrity
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Optimized scheduling and prioritization of tasks to enhance productivity
- Demonstrated meticulous attention to detail in all tasks and projects
- Facilitated effective team collaboration to enhance project outcomes
- Enhanced operational efficiency through strategic process optimization
- Oversaw shift coordination to ensure optimal staffing and operational efficiency
- Executed efficient call handling procedures to ensure prompt customer service
- Facilitated effective communication among team members through radio systems Supported operational readiness by maintaining radio equipment Assisted in troubleshooting communication issues to enhance team coordination
- Assisted in managing multiple tasks efficiently Organized schedules and resources to support team objectives Coordinated activities to enhance workflow and productivity
- Facilitated delivery support operations to ensure timely service
- Executed strategic decision-making processes to enhance operational efficiency
- Conducted thorough inspections of equipment to ensure operational safety and compliance
- Streamlined paperwork processing to enhance operational efficiency
- Demonstrated exceptional organizational skills to streamline project workflows
- Cultivated self-motivation to drive personal and professional growth
- Assisted teams in completing projects by fostering open communication and collaboration Supported colleagues in achieving shared goals through cooperative efforts Contributed to a positive team environment by actively participating in group discussions
Languages
English
Native/ Bilingual
Timeline
Ramp Agent
Piedmont Airlines
09.2025 - Current
Dispatcher
ABM Industries
04.2024 - Current
Access Control Agent
Jetstream Ground Services
02.2024 - 04.2024
Mail Carrier
United States Post Office
01.2020 - 09.2022
High School Diploma -
Springfield Gardens High School