Dayran Lopez Reyes
Homestead
Summary
Accomplished Transport Driver at GardaWorld Security, recognized for exceptional customer relations and safe driving practices. Enhanced delivery efficiency by optimizing routes, boosting client satisfaction by 20%. Adept at vehicle inspections and maintaining safety standards, ensuring punctual and reliable service. Proven adaptability and flexibility in dynamic environments, fostering strong client loyalty and trust.
Overview
7
7
years of professional experience
Work History
Transport Driver
GardaWorld Security
02.2021 - 09.2025
- Operated delivery vehicles safely, adhering to all traffic laws and safety regulations.
- Loaded and unloaded cargo efficiently, ensuring proper handling and secure transport.
- Maintained accurate logs of mileage, fuel use, and vehicle maintenance activities.
- Assisted in route planning to optimize delivery times and reduce transportation costs.
- Communicated effectively with dispatchers to coordinate schedules and address issues promptly.
- Inspected vehicles regularly for mechanical issues, reporting any concerns to management.
- Adapted quickly to changing schedules and routes to meet customer demands efficiently.
- Operated with safety and skill to avoid accidents and delays.
- Maintained high customer satisfaction by working quickly and accurately.
- Navigated challenging road conditions to deliver goods securely in various weather situations.
- Maintained a clean driving record, adhering to all traffic laws and safety regulations.
- Updated daily logs and customer paperwork with relevant details.
- Minimized late deliveries by proactively monitoring traffic patterns and adjusting routes accordingly.
- Contributed to the company''s reputation as a reliable transporter, consistently meeting or exceeding performance expectations.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Boosted customer satisfaction through timely communication and addressing concerns promptly.
- Trained new transport drivers, focusing on safe driving habits and company policies adherence.
- Collaborated with dispatchers to ensure accurate and timely deliveries for clients.
- Increased client loyalty through exceptional customer service during pick-ups, deliveries, and inquiries.
- Communicated with dispatch to convey delays and adjust delivery plans.
Customer Service Representative
Dukin Donuts
01.2019 - 02.2021
- Delivered exceptional customer service, resolving inquiries efficiently to enhance customer satisfaction.
- Trained new team members on operational procedures and company standards to ensure consistency.
- Managed high-volume order processing, ensuring accuracy and timely service in fast-paced environment.
- Implemented process improvements that streamlined workflow and reduced wait times for customers.
- Monitored inventory levels, coordinating with management to maintain optimal stock availability.
- Developed strong relationships with regular customers, fostering loyalty and repeat business opportunities.
- Collaborated with team members to maintain cleanliness and organization of work area for safety compliance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Education
High School Diploma -
Mater Lakes Academy
Miami, FLSkills
- Customer relations
- Inspections
- Vehicle inspection
- Schedule maintenance
- Managing paperwork
- Maintaining safety
- Road regulations expertise
- Safe driving practices
- Punctuality
- DOT compliance
- D and G license
- Adaptability and flexibility
- Dependable and cooperative
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Transport Driver
GardaWorld Security
02.2021 - 09.2025
Customer Service Representative
Dukin Donuts
01.2019 - 02.2021
High School Diploma -
Mater Lakes Academy
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