DAYSEAN GRANT
New York,NY
Summary
Versatile technical professional with a proven track record in reprographics, facilities maintenance, and IT support. Skilled in workflow optimization, hardware and software troubleshooting, and cross-functional collaboration. Successfully led reprographics operations at Citadel, improving operational efficiency and streamlining event logistics. Currently enhancing technical expertise through CompTIA A+ certification to transition fully into IT support, leveraging hands-on experience in networking and system troubleshooting to drive operational excellence and technology-driven solutions.
Overview
8
8
years of professional experience
Work History
IT Intern/ Help Desk Support
Burke Rehabilitation Hospital
05.2025 - 08.2025
- Delivered day-to-day technical support for hospital staff, troubleshooting hardware, software, and connectivity issues.
- Assisted with the setup, configuration, and maintenance of desktops, laptops, printers, and office equipment.
- Supported system updates, data backups, and routine security checks to maintain compliance.
- Documented help desk requests and tracked resolutions to improve response time and service quality.
- Assisted with user account management tasks, including password resets and access provisioning.
- Helped organize IT inventory and prepared equipment for deployment across departments.
- Shadowed senior IT staff, gaining hands-on exposure to networking, system administration, and security practices.
- Performed basic move/add/change support, including workstation setups, equipment relocation, and ensuring network/phone connectivity.
- Assisted in decommissioning, reimaging, and redeploying hardware for onboarding and offboarding staff.
Reprographics Supervisor
Citadel / Forrest Solutions
07.2022 - 01.2025
- Directed a team in producing high-quality printed materials for major corporate meetings, high-profile events, and national conferences, ensuring flawless execution across multiple locations.
- Drove innovative process improvements, optimizing workflows, increasing efficiency, and significantly reducing operational costs in the reprographics department.
- Collaborated closely with multiple departments to manage event logistics, ensuring the seamless coordination and timely delivery of printed materials, contributing to the successful execution of key corporate events.
Facilities Associate / AV Technician
Tapestry, Inc.
05.2019 - 04.2021
- Maintained a clean, safe, and organized office environment by performing routine facility checks and responding quickly to maintenance requests.
- Set up and break down AV equipment for meetings, presentations, and events, ensuring all systems functioned smoothly and met user needs.
- Provided basic troubleshooting and upkeep for office hardware, including printers, copiers, and conference room technology.
- Coordinated with third-party vendors for repairs, AV support, and equipment servicing.
- Monitored inventory and managed restocking of office supplies to support uninterrupted daily operations.
Shipping & Receiving Associate
Chanel
06.2017 - 05.2019
- Managed receipt of high-value merchandise with precision, discretion, and strict adherence to Chanel's luxury standards.
- Verified and processed shipments against purchase orders while ensuring accuracy and confidentiality.
- Prepared outbound transfers and client deliveries with exceptional attention to detail and presentation.
- Maintained an organized, secure stockroom to support sales teams and optimize inventory flow.
- Partnered with store management to ensure timely movement of merchandise while upholding the brand's commitment to excellence.
Education
Computer Science -
Onondaga Community College
Syracuse, NY06.2026
IT Help Desk Support -
Per Scholas
Bronx, NY05.2025
High School Diploma -
Bronx Law and Community Service
Bronx, NY06.2014
Skills
- Networking
- Software
- Hardware
- Core
Timeline
IT Intern/ Help Desk Support
Burke Rehabilitation Hospital
05.2025 - 08.2025
Reprographics Supervisor
Citadel / Forrest Solutions
07.2022 - 01.2025
Facilities Associate / AV Technician
Tapestry, Inc.
05.2019 - 04.2021
Shipping & Receiving Associate
Chanel
06.2017 - 05.2019
IT Help Desk Support -
Per Scholas
High School Diploma -
Bronx Law and Community Service
Computer Science -
Onondaga Community College
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