Daysha Conroy-Richardson
Silvis,IL
Summary
Talented professional ready to bring hardworking mentality to the Student Trainee position. Driven to learn the position inside and out to maximize contributions, support business and customer objectives. Outstanding organizational skills and knowledge of research and customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Claims Adjuster
UnitedHealth Group
02.2022 - Current
- Work with team members to resolve issues
- Collaborate with other departments to solve issues that arise with claims and SOP's
- Improved claim resolution times by efficiently managing a caseload of 1,000+ claims per month.
- Resolved complex claims issues for expedited processing and resolution.
- Conducted thorough investigations of medical claims to ensure proper payment or denial.
- Collaborated with healthcare providers to obtain necessary documentation for claim support.
Claims Representative
UnitedHealth Group
01.2017 - 02.2022
- Enhanced accuracy of processed claims with meticulous attention to detail and knowledge of coding systems.
- Managed high-volume claim submissions, consistently meeting deadlines of and maintaining a high level of accuracy.
- Increased efficiency in claim submission process by staying up to date on changing regulations and industry best practices.
- Supported departmental goals by working closely with team members to maintain consistent quality standards across all submitted claims.
- Contributed to overall department success through regular participation in meetings, sharing ideas for improvement initiatives.
- Consistently processed upwards of 200 claims per day
Waitress/Assistant Manager
Rudy's Tacos
09.2011 - 03.2017
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed the restaurant dining room with a capacity of up to 100 patrons by myself during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Pharmacy Technician
Hot Shots Nuclear Medicine
04.2016 - 06.2016
- Ensured compliance with radiation safety regulations by conducting routine surveys and following established protocols.
- Maintained a clean and organized work environment, adhering to strict standards for contamination control.
- Optimized delivery routes for timely distribution of radiopharmaceuticals to medical facilities within the region, resulting in reduced wait times for patients.
- Calculated dosage, filled between 50/100 prescriptions each night, and prepared prescription labels with absolute accuracy.
Member Services Representative
IH Mississippi Valley Credit Union
09.2014 - 05.2015
- Monitored and tracked securities transactions, fund transfers, margin accounts and option trading.
- Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
- Verified that information in the computer system was up-to-date and accurate.
- Identified and resolved system and account issues.
- Reviewed clients' accounts and results regularly to determine whether life changes, economic developments or financial performance indicated a need for plan revision.
- Implemented financial planning recommendations.
- Maintained confidentiality of bank records and client information.
Education
Bachelor's degree - Forensic Psychology
Southern New Hampshire University - New Hampshire
Manchester, NH11.2024
Bachelor's degree - Behavioral Health
Grand Canyon University - Phoenix, AZ
Phoenix, AZ09.2022
Pharmacy Technician Program - Pharmacy
Midwest Technical Institute-Moline - Moline, IL
Moline, IL01.2016
Skills
- Teamwork Orientation
- Adaptability and Flexibility
- Data Entry Efficiency
- Empathy and Compassion
- Decision Making Confidence
- Problem Solving Prowess
- Customer Service
- Financial Shortage Analysis
- Conflict resolution
Accomplishments
- Inducted into the National Society of Collegiate Scholars, October 2021.
- Completed extracurricular lecture "Female Serial Killers" at SNHU, November 2023.
- Successfully completed extracurricular lecture "Past & Present Serial Killers at SNHU, December 2023.
Certification
Pharmacy License, 01/01/16, 03/01/17, 049238677
Groups
National Society of Collegiate Scholars
Timeline
Claims Adjuster
UnitedHealth Group
02.2022 - Current
Claims Representative
UnitedHealth Group
01.2017 - 02.2022
Pharmacy Technician
Hot Shots Nuclear Medicine
04.2016 - 06.2016
Member Services Representative
IH Mississippi Valley Credit Union
09.2014 - 05.2015
Waitress/Assistant Manager
Rudy's Tacos
09.2011 - 03.2017
Bachelor's degree - Forensic Psychology
Southern New Hampshire University - New Hampshire
Bachelor's degree - Behavioral Health
Grand Canyon University - Phoenix, AZ
Pharmacy Technician Program - Pharmacy
Midwest Technical Institute-Moline - Moline, IL