Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daysha Hannan

Manchester

Summary

Dynamic manager with a proven track record at Dunkin, excelling in team leadership and customer service. Enhanced operational efficiency through strategic problem-solving and effective staff development. Cultivated strong relationships with customers and suppliers, driving engagement and satisfaction while maintaining compliance with safety protocols.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

15
15
years of professional experience

Work History

Manager

Dunkin
01.2025 - 05.2025
  • Assisted in daily operations, ensuring compliance with safety procedures and protocols.
  • Supported team members with routine tasks, fostering a collaborative work environment.
  • Learned and utilized tools for effective workflow management and task tracking.
  • Adapted quickly to new processes, enhancing team efficiency and productivity.
  • Contributed to problem-solving discussions, generating ideas for process improvements.
  • Maintained accurate records of inventory and supplies to support operational needs.
  • Participated in training sessions, gaining knowledge of industry best practices.
  • Collaborated with peers to streamline communication and enhance team performance.
  • Managed and motivated employees to be productive and engaged in work.

Manager

Blazed and Infused
03.2022 - 11.2022
  • Assisted in daily operations, ensuring compliance with safety procedures and protocols.
  • Supported team members with routine tasks, fostering a collaborative work environment.
  • Learned and utilized tools for effective workflow management and task tracking.
  • Adapted quickly to new processes, enhancing team efficiency and productivity.
  • Contributed to problem-solving discussions, generating ideas for process improvements.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Manager

Doodles Pet Care
02.2010 - 08.2020
  • Assisted in daily operations, ensuring compliance with safety procedures and protocols.
  • Learned and utilized tools for effective workflow management and task tracking.
  • Adapted quickly to new processes, enhancing team efficiency and productivity.
  • Contributed to problem-solving discussions, generating ideas for process improvements.
  • Maintained accurate records of inventory and supplies to support operational needs.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

High School Diploma -

Cony High School
Augusta, ME
09-2012

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff management
  • Documentation and reporting
  • Relationship building
  • Customer relationship management (CRM)
  • Staff development
  • Shift scheduling

Timeline

Manager

Dunkin
01.2025 - 05.2025

Manager

Blazed and Infused
03.2022 - 11.2022

Manager

Doodles Pet Care
02.2010 - 08.2020

High School Diploma -

Cony High School

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